
Timeline
About me
Walmart | Product | Duke 22' | Customer Experience
Education
Duke university
2021 - 2022Masters of engineering managementManipal institute of technology
2015 - 2019Bachelor of technology - btech mechanical engineering 3.64/4.00
Experience
Mars rover manipal
Oct 2015 - Jul 2018-Lead the technical subsystems of Mars Rover Manipal (http://www.marsrovermanipal.com/urc18.html) Mechanical, Electronics and Science Cache consisting of 17 members, from various fields of engineering including computer science, electronics, mechanical and biotechnology. -Was responsible for coordinating all the activities of the team during the development of the project, to ensure the timely completion of it.-As a technical head of the team, I was able to pilot a 1st position at the Indian Rover Challenge 2018 and a 7th position at University Rover Challenge 2018 for the team. Show less -Leading the Research subsystem(http://www.marsrovermanipal.com/research.html) of Mars Rover Manipal, consisting of 7 members, from various fields of engineering including electronics, mechanical, bio technology and chemical.-Research subsystem focuses on the research related to interplanetary rovers and astrobiology and publishes papers in journals and national international conferences. -Was responsible for supervising the activities of the research subsystem to ensure the subsystem achieves its goals. -Also responsible for ensuring the training and on boarding of new members into the subsystem. Show less
Technical Head
Jun 2017 - Jul 2018Head Of Research
Jun 2017 - Jul 2018Mechanical Project Engineer
Oct 2015 - Jun 2017
Ug cad lab, manipal institute of technology
Aug 2016 - Apr 2017Teaching assistantWas the teaching assistant for the undergraduate computer aided design (CAD) lab whichinvolved teaching 2nd year students CATIA V6 and AutoCAD 2016.
Design innovation center, university institute of engineering & technology, punjab university
Jun 2017 - Jul 2017Project engineering internWorked on the project titled “Feedback Controlled Spooling and Extrusion of 3D PrinterFilament”. The project involved developing an extrusion and spooling machine which could make3D printer filament from ABS pellets thus reducing the cost by 75% when compared to buying anew reel of filament. It also featured an innovative feedback controlled mechanism, using Arduino microcontroller andencoders, for spooling which changed the speed of the extruded so as to uniformly arrange theextruded wire on reel. Show less
Adroit industries india limited
Dec 2017 - Dec 2017Production internAs a production intern I worked on the project “Time Study and Process Optimization of CNC Turning Center and Coating Process of Splines” with the main objective to reduce the cycle times of the respective processes. It involved studying the manufacturing of propeller shafts of differenttypes across the factory.Prepared a detailed report and time study sheets suggesting the improvements in themanufacturing process to save up time and reduce costs. Many of the given suggestions arecurrently being implemented in the factory.Performed Measurement System Analysis (MSA) on various measuring instrument for the manufacturing process to ensure the reliability of the system. Show less
Aldağ isıtma soğutma klima san. ve tic. a.ş.
Jun 2018 - Jul 2018Product development intern• Performed competitive analysis and customer interviews to gather insights on new product requirement for air handling units.• Developed calculation tools and presentation materials for sales to acquire new customers.
Volvo eicher commerical vehical limited
Jan 2019 - May 2019Manufacturing engineering internManufacturing engineering department acts as link between design and production by converting thedesigns into production instructions.As an intern in the department I work on -1. Finding and designing (CAD & CAE) solutions for critical issues affecting assembly of vehicles.2. Work with production teams in order to prevent manufacturing line stoppage.3. Manufacturing solutions (CAM) using conventional/ non conventional manufacturing.
Hero motocorp ltd
Jul 2019 - Jul 2021Territory customer experience manager• Accelerated customer retention by 18% by instituting a post product service customer satisfaction survey for end-to-endcustomer experience, surveying 5000+ customers per month to achieve a net promoter score of 65+ and CSAT score of 9+.• Created a custom dashboard to track and visualize 32 customer experience KPIs across 1500 channel partners measuringimprovement of key success metrics and generating actionable insights to amplify team productivity by 25%.• Launched a new pickup and drop service for all Hero products by performing market and competitive analysis, identifying atarget market of 1000+ customers, engineering the go-to-market strategy and negotiating implementation at 6 channel partners,driving early adoption and acquiring 188 customers thus boosting a growth of 650%+ over previous quarter.• Won the best Graduate Engineer Trainee award amongst 107 candidates by generating a 15% increase in channel profitabilityusing problem-solving tools to identify root cause and negotiating improvement actions in the after-sales channel strategy. Show less
Groq
Sept 2021 - Nov 2021Product management student consultant• Performed competitive analysis of GPU accelerator solutions and performed market segmentation to identify potential use cases • Developed three horizons model based customer journey and go-to-market strategy, suggesting schedule and feature prioritization to achieve a product market fit and calculated the serviceable obtainable market
Duke university master of engineering management
Nov 2021 - Jun 2022Digital marketing student executive• Developed unique value proposition through stakeholder analysis and actualized it by delivering engaging content, generating 300,000+ unique impressions and gaining 1100 organic followers since launch.
Revdup
Feb 2022 - Mar 2022Product management student consultant• Develop an understanding of customer experience and tech trends, identify customer problems, and conduct competitive product analysis to expand business objectives and customers on Salesforce CRM’s AppExchange.• Participate to define product features, determine key metrics, map user journey, and recommend feature prioritization.
Eztrain llc
Feb 2022 - Mar 2022Product management student consultantConducted competitive analysis of training management industry to develop pricing map and recommend product features for a 3-tiered pricing model.
Cumple con causa
Mar 2022 - Aug 2022Product manager• Led a team of 8, orchestrated full software development process from ideation to launch by running two-week agile sprints, developing product roadmap, prioritizing feature backlog thus launching the website in 60 days.• Pioneered voice-of-customer collection by developing user personas, journey mapping documents, jobs-to-be-done to develop frictionless digital journeys through the funnel achieving 40% conversion.
Tektronix
May 2022 - Aug 2022Product management intern• Interviewed 65+ internal and external stakeholders across 3 different continents, to map out the current state of the go-to-marketworkflow for partnerships and identified, quantified, and prioritized 30+ pain points in the GTM strategy.• Standardized partnership workflow by engineering a 5-stage process from planning phase to after sales phase and achieved buyinfrom 20+ cross functional team members, thus reducing time to launch partnerships by 66%• Prepared for the launch of a new product partnership by collaborating with partner and internal cross-functional teams toarticulate value proposition, develop common marketing collateral, plan joint sales and marketing and training of sales teams. Show less
Walmart
Feb 2023 - nowProduct managerDriving digital transformation within Walmart ecosystem by building and supporting digital design and media production products
Licenses & Certifications
- View certificate
Certificate in yoga education
Devi ahilya vishwavidyalayaJun 2020 - View certificate
Develop for good summer 2024 program (mentor)
Develop for goodOct 2024
Honors & Awards
- Awarded to Kulpreet Singh DhankharBest group idea presentation Hero MotoCorp September 1, 2019 Award for best group idea presentation demonstrating the use of problem solving tools in identifying and rectifying defects in manufacturing.
- Awarded to Kulpreet Singh Dhankhar7th Position Internationally and 1st Position in India at University Rover Challenge 2018 Mars Society USA. Jun 2018
- Awarded to Kulpreet Singh DhankharFirst at Indian Rover Challenge Vellore Institute of technology and Mars Society United States January 1, 2018
- Awarded to Kulpreet Singh Dhankhar8th Position Internationally and 1st Position in Asia at University Rover Challenge 2017 Mars Society, USA Jun 2017
- Awarded to Kulpreet Singh DhankharBest paper award International Society of Automation Mar 2017
Volunteer Experience
Volunteer
Issued by VSO - MAHE on Feb 2017Associated with Kulpreet Singh Dhankhar
Volunteer
Issued by Robin Hood Army on Jul 2019Associated with Kulpreet Singh Dhankhar
Languages
- enEnglish
- hiHindi
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