Stefania Rosu

Experience

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  DaLanguages

  Jan 2018 - Mar 2019

  Interpreter

  Freelance interpreter, translator and tutor for Italian and Romanian to English and vice versa in areas of Social Services, Child Protection appointments, Medical appointments and Legal matters and Immigration meetings. Converting documents and articles from one language into another and ensuring that the finished converted articles relay the intended message as clearly as possible. Capable of understanding sensitivity of subject matters and difficulties of the needed and convey the conversation with ease and effectiveness.Highly attentive with GDPR compliance. Show less

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  Lagardère Travel Retail / Duty Free Global

  Nov 2018 - May 2019

  Customer Service Representative

  •Providing a polite and friendly service to passengers•Serving a wide a range of customers. •Problem solving in complex situations.•Meeting and exceeding sales targets through team working and communication skills.• Working on main tills around all terminals at Luton airport. • Serving passengers with a boarding pass at duty free ensuring they receive the best possible service before their flight. • Approaching passengers and offering a number of services • Professing transactions and cash handling multiple foreign currencies. • Answering any queries passengers may have and helping them around the shop floors.• Providing and maintaining high levels of customer service in a busy and fast paced environment.• Knowledge of allowances and limits for passengers.• Doing supplier shifts & working for brands when they are on promotion across all terminals. Show less

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  CPM International Contact Centre

  May 2019 - Dec 2020

  • Providing Dyson customers with the correct advice via emails or phone, after understanding their needs, up-selling services and turning objections into sales opportunities.• Use of diagnostic tools, Excel files and Salesforece.• Cross-selling and up-selling within targets by understanding people needs and giving them the best options to fulfil their needs. Customer Service assistance to Airbnb users around Europe (both hosts and guests) through phone, chat and email.Main tasks consist in listening, understanding and solving issues between hosts and guests regarding reservations and accommodations by showing ownership and problem solving skills.Other tasks consist in assisting customers with urgent matters within short and specific frame of time whiledelivering great service quality an establishing customer loyalties.

  • Customer Service Sales Specialist

    Jul 2020 - Dec 2020

  • Customer Service Specialist

    May 2019 - Jun 2020
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  TRL Translators Pro Bono Community

  Dec 2019 - Jan 2020

  Translator

  Translations pro bono case regarding •Mitigation of global inequality•Managed forced migration•Right to religion, gender and racial equality•Funding for education & medicine•Fight against poverty•Terrorism arising from poverty and lack of education

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  Wizz Air

  Dec 2020 - now

  •Revised Operation Control Manuals: Ensured strict compliance with EASA and GCAA regulations by revising manuals across four AOCs within the Wizz Air Group.•Documentation Management: Proficiently utilized Orlando and Comply 365 systems for efficient documentation management and compliance tracking.•Safety Assessment: Skilled in using the INTELEX system to monitor Safety Performance Indicators (SPIs) and proactively identify, register and assess hazard risks.•Root Cause Analysis (RCA): Conducted RCA and developed effective Corrective and Preventive Action Plans (CAPA) to address Flight Time Limitations and Flight Dispatch findings.•Audit Preparedness: Successfully prepared for and participated in both internal and external monthly audits, collaborating seamlessly with Subject Matter Experts (SMEs) and auditors.•Change of Management: Demonstrated expertise in implementing Change of Management processes in regards systems implementations Show less • Continuous tracking, monitoring and modification of the cockpit and cabin crew rosters during day-to-day operations. • Providing adequate crew members on the day of operation in case of any crew shortage • Forward planning / proactive management of possible long term disruptions to daily crewing activities• Maintaining a permanent connection between the Operations Planning Department and crew dispatchers. • Daily cooperation with the Regional Managers, and the Heads of Flight and Cabin Operations. • Continuous checking of the duty and flight time limitations Show less

  • Operations Control Standards and Policy Manager

    Dec 2023 - now

  • Capacity Planner and Resouce Junior Manager

    Oct 2022 - Dec 2023

  • Junior planning manager

    Feb 2022 - Sept 2022

  • Cabin Crew Dispatcher

    Dec 2020 - Jan 2022