Experience

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  Gabby's bbq

  May 2004 - Mar 2010

  Senior manager

  ● Led 40 staff to execute high quality service delivery and responsible forrecruitment, training, staff development, and customer and employee relations● Responsible for daily operations including maintaining product par levels,bookkeeping, scheduling, resolution of customer concerns, and increasing sales

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  Houston methodist

  Jan 2010 - Aug 2022

  ● Drive departmental project planning and implementation for processesimprovement, retention, and recruitment of volunteers for 2k bed hospital● Develop communication strategy and messaging to engage volunteers, pivotingto social media platforms during COVID● Lead orientation and training of new and returning volunteers utilizing WebExand in-person training sessions ranging in size from 10 - 30 volunteers, includingsuccessfully creating and implementing COVID-19 Safety Training● Cultivate and maintain relationships and ensuring positive experience amongvolunteers, hospital leadership, and assigned volunteer leads in each department Show less ● Conducted open-ended interviews with patients and clinicians and reviewedmedical records to document a perspective on patient case for legal review● Mediated discussions among patient, families, and providers about sensitiveclinical and quality concerns● Collaborated with departmental VPs, legal, quality, lead clinicians to reach thebest possible resolution according to hospital policy and health care regulations● Acted as a consultant to departmental leadership for service quality needs,patient satisfaction score improvement, and process improvement endeavors Show less ● Provided daily care to organ transplant patients, documented patientdemographics and vital signs, and collaborated with nurses on patient care plans● Identified and escalated changes in patient condition to nurses and clinicians● Led unit’s patient satisfaction improvement initiatives by identifying possiblepatient safety issues, brainstorming and prioritizing solutions, training providers,reviewing documentation to ensure compliance, and reporting results atcommittee meetings Show less

  • Coordinator Of Volunteers

    Nov 2019 - Aug 2022

  • Patient Liaison

    Dec 2015 - Nov 2019

  • Unit Administrative Assistant

    Mar 2010 - Dec 2015

  • Intern Guest Relations

    Aug 2014 - Dec 2014

  • Patient Care Assistant

    Jan 2011 - Jan 2012

  • Patient Transporter

    Jan 2010 - Jan 2011
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  Harris county department of economic equity & opportunity

  Aug 2022 - now

  • Administer operations support for the department, including process buildout, data tracking, and staff training. • Dedicated specialist of STARS financial processes, providing financial support, reporting, and analysis. • Implement departmental process improvement initiatives, including new processes, process maps, and written policies to streamline operations for the department. I continually update the processes and maps as the department changes and grows. • Achieved Monday.com subject matter expert status by completing the core certification and focusing on learning the platform in detail. I built multiple processes on Monday.com, including vehicle management, department card and expense tracking, requisition, and payment request tracking. • Expanding social media outreach by reactivating DEEO’s presence online. I built out the process for requesting social media for events and outreach and routinely posted on behalf of the department on LinkedIn, Facebook, and Instagram. I am currently designing a year-long calendar of events for 2024. • Project management and oversight as assigned. Show less

  • Sr. Manager

    Dec 2023 - now

  • Project Specialist

    Aug 2022 - Dec 2023