Experience

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  Callaway resort & gardens

  Jul 1995 - Sept 1998

  Front desk attendant

  Performed all check-in and check-out tasksManaged online and phone reservations Informed customers about payment methods and verified credit card dataRegistered guests collecting necessary information (like contact details and exact dates of their stay)Welcomed guests upon their arrival and assign roomsResponded to clients’ complaints in a timely and professional mannerLiaised with housekeeping staff to ensure all rooms were clean, tidy and fully- furnished to accommodate guests’ needsConfirmed group reservations and arranged personalized services for VIP customers and event attendees Show less

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  Stein mart

  Jul 1996 - Oct 2000

  Sales associate

  Drove sales through engagement of customers, suggestive selling, and shared product knowledgeGreeted and received customers in a welcoming mannerResponded to customers’ questions Directed customers by escorting them to requested areasManaged financial transactions Alerted management of potential security issuesAssisted with inventory, including receiving and stocking merchandise

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  Aflac

  Sept 1998 - Jan 2004

  Relayed customer feedback to the appropriate leaders and departmentsHandled policy and account transactions Troubleshot issues and concerns for prompt resolutions Improved relations with customers through the pre and post insurance processAnswered calls and responded to customer complaintsAccessed customer accounts and policy schedulesProvided customers with detailed information about policies and accountsForwarded customers to sales agents when a policy needs to be initiated or upgradedTyped up complaint reports and entered them into a database Show less

  • Policy/Payroll Account Specialist

    Oct 2000 - Jan 2004

  • Account Return Specialist

    Sept 1998 - Oct 2000
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  Aflac

  Jul 2005 - Dec 2020

  Managed the day to day operations within the Special Investigations Unit and Field EthicsDeveloped, implemented and managed strategic fraud, waste and abuse activities by maintaining state and federal requirements and monitoring trends and schemesMonitored business processes and systems to assure integrity and compliance in billing and claim paymentLed teams to appropriately inves;gate all possible fraud, waste, and abuse referralsResponsible for reviewing and proofing inves;ga;ve reports for accuracy andcompleteness of scopeDeveloped educa;onal materials to address/iden;fy internal and external fraudPrepared and distributed monthly, quarterly, and annual audit reportParticipated in Claim Appeals Committee, Field Oversight and Enforcement committee , work groups, and interdepartmental meetings to provide support and assistance in identifying and addressing fraudulent behaviorAssigned as a subject matter expert to work with Departments of Insurance, Federal, and State Agencies in addressing insurance fraud Show less Led a team of 15 specialists in maintaining established goals and addressed issues preventing achievement of goals Reviewed policy and payroll account documentation to determine the appropriate action necessary to resolve the issueRemained in consistent daily communication with team members, including new processes, assigned projects, and updates to policies and proceduresMonitored and assisted team members regularly, providing feedback, ensuring both goals and assigned tasks were completedBrainstormed with interdepartmental teams to identify, develop, and implement processes and procedures to improve performance and efficiency Show less

  • Manager

    Dec 2014 - Dec 2020

  • Compliance Manager

    Mar 2013 - Nov 2014

  • Insurance Supervisor

    Jul 2005 - Feb 2013
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  To the t detailing, llc

  Mar 2021 - now

  Owner

  *Responsible for providing auto detailing services for cars, trucks, SUVs, vans, and campers*Responsible for processing customer monetary payments and securing personal information*Responsible for creating company advertising and marketing pieces*Responsible for building long lasting relationships to enhance customer retention