Experience

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  Realpage, inc.

  Apr 2006 - Sept 2007

  Implementations analyst

  Day-to-day supervision of the implementation of seven clients per week, exceeding average client base by three clients. Selected to manage high volume and priority clients, as well as to collaborate with product teams to improve the deliverability of services. Consulted with clients regarding HUD regulations for affordable properties’ leasing and rents software.

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  Markit

  Sept 2007 - Dec 2013

  Collaborated with cross-functional teams to drive solutions for clients. Acting as project manager, led and organized project teams to ensure effective project delivery within timelines and budgets. Interfaced with clients to gather requirements, documenting both requirements and solutions. Tactfully negotiated contract terms and pricing with clients to secure favorable terms and cost reductions. Reported progress to internal and external stakeholders during sprint reviews and product check-ins, supporting a positive client relationship. Show less

  • Client Solutions Specialist

    Oct 2012 - Dec 2013

  • Senior Loan Analyst

    Sept 2007 - Oct 2012
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  Ihs markit

  Dec 2013 - May 2018

  Product manager - associate director

  Led the design, SDLC process, strategy, and vision for the most profitable and highest revenue product. Cultivated relationships with customers, engaging in conversations to gain a comprehensive understanding of problems, issues, and needs to conceptualize and execute innovative solutions for the broader market. Elicited and documented functional requirements. Liaised with all groups within the organization to impact and influence the alignment of strategic objectives. Conducted business case research, documentation, presentation, and execution. Facilitated sales functions by participating in existing client and prospect visits, product demonstrations, and response to client requests.Key Achievements:● Ownership and managerial oversight of simultaneous projects, defining and tracking KPIs to ensure deliveryon time and within budget, reporting progress and results to stakeholders.● Managed a backlog of work items, translating and simplifying requirements for team members to expediteworkflows and clear backlogs.● Drove an increase in customer satisfaction with products by 3%, overall revenue by 25% (to $60M+), andrevenues attributed to teams’ new features by 3%.● Delivered 100% of projects, achieving 72% timeline compliance, and 91% budget compliance.● Improved NPS scores of core products by as high as 10% during tenure. Show less

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  Solera holdings, llc.

  May 2018 - Jan 2021

  Senior product manager

  Headhunted to pivot and refocus an unsuccessful product launch, bringing the product launch back onto schedule and within budget. Continued to provide strategic direction to the launch of additional products, delivering consistent value to the market. Leads a high performing portfolio team known for exceeding expectations and serving as a performance standard for all other groups within the organization.Conceptualizes and executes strategies in alignment with executive leadership goals to launch products in the RMS – Partial Loss space.Key Achievements:● Drove an increase in revenue potential by 85% ($70MM to $130MM) and a 15% collective growth inmarketshare of existing products, driving demand throughput increases by 120%.● Championed a culture focused on Agile product development and the continuous delivery ofbusiness demand and improvement of SDLC processes.● Led the development and delivery of three new products to market in compliance with launchschedules and budgets.● Optimized revenue potential and reduced time to market for feature delivery and overall coststhrough consolidation of offerings.● Facilitated the establishment of a request for purchase process, supporting executive leadership byleading two of the top five largest clients in the nation through the process, including presentations,meetings, and prospecting with clients. Show less

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  Hcltech

  Jan 2021 - now

  Senior program manager

  Key Achievements:Delivered multiple-year strategy for T-Mobile National Retail program enabling 117% ROI for portfolio Partnered with senior leaders to build program delivery roadmap with 18-month runway Effectively drove E2E Analytical Program Execution which includes functional planning, technical solutions, Lean Agile development, Data visualization output, UAT & Go Live delivering 32 features per year averageInitiated and led a “process improvement committee” to identify, analyze, and improve business value by reducing rework, increasing time-to-market, and augmenting communication Contributions:Provides crisp communication with key Business stakeholders to ensure clear linkage between program objectives and Business strategic initiatives, OKRsProficient in cost estimation, resource allocation, and attrition management for project teamsInspires quality delivery within the technical team to ensure on time, actionable, ‘First time right’ solutions to the BusinessEncourages, supports, and motivates team members so that they are setup to deliver critical tasks on timeManages complete documentation of the program from planning to Operations handover phase Show less