Experience

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  Kkn commitee

  Oct 2017 - Nov 2017

  Head of transportation

  • Handling requests for permission to use university transportation to support KKN activities.• Schedule your departure and return according to a set schedule and communicate with transportation to ensure that everything goes as planned.• Taking care of the list and departure tickets of 65 students who took part in KKN activities

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  Badan kepegawaian negara

  Feb 2018 - May 2018

  Administrative staff

  • Managed and reviewed over 1000 employee files, ensuring that all relevant documentation was included for legitimization and verification of required authorizations.• Increased administrative efficiency by 20–77% by converting all physical files to electronic format using personnel services application system software.• Fulfilled data requests and ensured the completeness of files required by employees to fulfill their individual needs.

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  Pt bank rakyat indonesia (persero) tbk

  Nov 2018 - Nov 2019

  Customer service

  • Provide exemplary service to over 50 customers daily, consistently maintaining the highest service standards.• Handle a range of financial transactions, including transfers, check cashing, deposits, and withdrawals, ensuring smooth and efficient processing.• Facilitate the opening of checking and savings accounts, along with the provision of credit cards and loans, as part of comprehensive financial services.

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  Aia

  Jul 2020 - May 2021

  Bancassurance consultant

  • Promoted insurance products to new and existing customers in specific locations to increase customer base.• I achieved a daily target of meeting with more than 10 clients and providing appropriate answers to their insurance questions and requirements.• Developed data-driven sales tactics to drive customer acquisition and revenue growth.

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  Commonwealth bank indonesia

  Jul 2021 - Jul 2024

  Contact center

  • Answer daily customer calls, addressing inquiries about services, promotions, account openings, and bank products in under 3 minutes on average.• Handle over 100 daily customer calls while maintaining a 90% or higher customer satisfaction rating.• Create reports to assess daily call results, such as resolution rates, customer comments, and inquiry trends, in order to improve performance and optimize services.

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  Revou

  Sept 2023 - Sept 2024

  Data analyst

  • Developed a comprehensive and user-friendly dashboard for PaDiUMKM using BI Tools, resulting in a 20% increase in data accessibility and improved decision-making efficiency.• Conducted in-depth customer profiling analysis, leveraging RFM (recency, frequency, and monetary) metrics to effectively segment users and boost targeted marketing efforts by 10%.• Analyzed customer retention metrics, identified key trends, and implemented data-driven strategies, leading to a 10% increase in customer retention rates for PaDiUMKM. Show less

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  Pt bfi finance indonesia, tbk

  Sept 2024 - now

  Marketing corporate executive - heavy equipment

  • Directed the end-to-end financing process for heavy equipment and trucks, ensuring accurate document validation and effective application handling.• Established and nurtured strong relationships with clients and suppliers, driving substantial growth in corporate bookings.• Met or exceeded financial targets consistently, contributing to overall success and addressing collection challenges effectively.