Experience

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  Igt solutions

  Dec 2014 - Sept 2015

  Process associate

  Roles and Responsibilities- Resolved customer queries via phone; respond efficiently to customer inquiries& maintained high customer satisfaction.- Handled escalation calls of the customers by providing alternative solution.- Prepared monthly data for the team in regards to score card, leaves & settingmonthly Targets

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  Igt solutions

  Dec 2015 - Sept 2017

  Process associate

  Roles and Responsibilities - Resolved customer queries via phone; respond efficiently to customer inquiries& maintained high customer satisfaction.- Handled escalation calls of the customers by providing alternative solution.- Prepared monthly data for the team in regards to score card, leaves & settingmonthly Targets

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  Bt

  Sept 2017 - Dec 2021

  Pricing and ordering support

  Roles and Responsibilities- Handled order-to-cash activities such as pricing, quoting & order management.- Managed billing related activities such as draft billing, tax alignment & dispute.- Assisted project manager & team managers in daily operations & monitoring ofcontinuous quality improvement standards.

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  Genpact

  Dec 2021 - Jul 2024

  Management trainee

  Roles and Responsibilities- Analyzed & recommended the best price for global accounts with annualrevenues in excess of $100m.- Coordinated with internal departments on price validation before initiatinginvoice.- Effectively managed & approved all contractual changes on global medicalservice contract.

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  Tata consultancy services

  Aug 2024 - now

  Assistant manager

  Roles and Responsibilities- Developing and implementing pricing strategies that enhance profitability.- Collaborating with product, sales, and finance teams on pricing decisions.- Analyzing price change requests from the sales team by evaluating marginimpact, potential incremental volume and competitor price Levels.