Raj Kumar Mandal

Raj kumar mandal

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location of Raj Kumar MandalSouth Delhi, Delhi, India
Phone number of Raj Kumar Mandal+91 xxxx xxxxx
Followers of Raj Kumar Mandal174 followers
  • Timeline

    Dec 2014 - Sept 2015

    Process Associate

    IGT Solutions
    Dec 2015 - Sept 2017

    Process Associate

    IGT Solutions
    Sept 2017 - Dec 2021

    Pricing and Ordering Support

    BT
    Dec 2021 - Jul 2024

    Management Trainee

    Genpact
    Current Company
    Aug 2024 - now

    Assistant Manager

    Tata Consultancy Services
  • About me

    Contract Management

  • Education

    • Pgdav college

      2008 - 2011
      Bachelor of arts - ba mathematics 2nd division
  • Experience

    • Igt solutions

      Dec 2014 - Sept 2015
      Process associate

      Roles and Responsibilities- Resolved customer queries via phone; respond efficiently to customer inquiries& maintained high customer satisfaction.- Handled escalation calls of the customers by providing alternative solution.- Prepared monthly data for the team in regards to score card, leaves & settingmonthly Targets

    • Igt solutions

      Dec 2015 - Sept 2017
      Process associate

      Roles and Responsibilities - Resolved customer queries via phone; respond efficiently to customer inquiries& maintained high customer satisfaction.- Handled escalation calls of the customers by providing alternative solution.- Prepared monthly data for the team in regards to score card, leaves & settingmonthly Targets

    • Bt

      Sept 2017 - Dec 2021
      Pricing and ordering support

      Roles and Responsibilities- Handled order-to-cash activities such as pricing, quoting & order management.- Managed billing related activities such as draft billing, tax alignment & dispute.- Assisted project manager & team managers in daily operations & monitoring ofcontinuous quality improvement standards.

    • Genpact

      Dec 2021 - Jul 2024
      Management trainee

      Roles and Responsibilities- Analyzed & recommended the best price for global accounts with annualrevenues in excess of $100m.- Coordinated with internal departments on price validation before initiatinginvoice.- Effectively managed & approved all contractual changes on global medicalservice contract.

    • Tata consultancy services

      Aug 2024 - now
      Assistant manager

      Roles and Responsibilities- Developing and implementing pricing strategies that enhance profitability.- Collaborating with product, sales, and finance teams on pricing decisions.- Analyzing price change requests from the sales team by evaluating marginimpact, potential incremental volume and competitor price Levels.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Raj Kumar Mandal
      Certificate of Excellence Educational Bridge Services Apr 2021 file:///C:/Users/RAJ/Downloads/Raj%20Kumar%20Mandal%20Certificate.html