Experience

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  Idea cellular ltd

  Jun 1998 - May 2003

  Senior executive

  Oracle Implementation & Migration:Worked with the team of Oracle Implementation of Version 10.7 & Migration to Version 11.0.3.Checking the accuracy of the system.MIS Reports:Prepare MIS reports required at the top-level management at the beginning of the month, related to the Revenue section.Liaison between marketing, finance and IT for getting data to be converted into reports.Prepare Collection reports daily for top-level managementMIS ReportsPostings & AdjustmentsBank ReconciliationFinancial Planning and ImplementationParticipate in Audits Show less

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  Oracle india

  Jun 2003 - Apr 2006

  Senior apps engineer

  Product Details:Oracle Trade Management is a comprehensive solution for companies to better plan and executes their sales promotions and trade spending. Oracle Trade Management has complete integration with Oracle ERP modulesMy area of focus was the claims and deductions module of Trade Management which is integrated with AR, AP, OM and GLResponsibilities:Lead Role for the certification of Claims ModuleUnderstand and analyze new functional requirements from a feasibility standpointCarryout impact analysis of the changes on the existing product functionalityParticipate in the design reviews Coordinate with the development team for defects and bugs resolutionEnsure complete functionality and code coverage before certifying product releaseReview product designs with the PM teamConstant product improvement by logging defects/ regression issues, ensuring 100% quality assured releases Show less

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  Zensar technologies

  Nov 2006 - Apr 2021

  Responsible for managing the Client Account – Revenue $7M+ / yearServe as the main driver of the client relationship and communicationManage the budget, timeline, resources, scope, change requests, status report and sales interfaceCoordination and administration of all aspects of an ongoing program including planning, organizing, staffing, leading, and controlling program activities.Supervise program staff by providing direction, input and feedbackLiaise with other managers to ensure the effective and efficient program deliveryCoordinate the delivery of services among different program activities to increase effectiveness and efficiencyProvide required information to have invoices generated and submitted to funders according to the established timelinesIdentify and evaluate the risks associated with program activities and take appropriate action to control the risks Show less Delivery Manager:Manage multiple projects simultaneously leveraging global team of 30+ consultants with focus on Account Growth and Customer RelationshipStructured project execution with cross-divisional teams in the companyResponsible for deliveries of size 3 Million USD per annumEffective management of customer deliverables with a prime focus of completing projects in time and on budgetIndependently manage teams based in UK and India who work very closely with client to successfully implement client vision. Diversified team with subject matter experts across technologies like Oracle Applications, Hyperion, Business Objects, OBIEE and DBA. EAS - Presales HeadResponsible for managing global presales across various geographies including US, UK, Middle East, Australia and India. Understand customer requirements and aligning those with product offerings. Develop product centric selling strategies and effectively manage pilots and prototypes. Manage presales and proposal/bid management for large opportunities. Show less As Project Lead:Efficient management of the global support team to increase customer satisfaction and increase revenue Setting up of offshore Support and delivery processesProactively identify challenges, issues, and risks in project delivery and develop a mitigation plan by participating in the steering review meetings and working closely with the project teams and clients.Ensuring SLA adherence / higher CSATCo-ordinate effectively with the team to provide proactive and innovative solutions to the user issuesRespond to all escalations and ascertain that complaints are resolved by taking corrective actionsIdentify and execute patch upgrade Participate in System Audits and ensuring process compliance Submission of Proposal with effort and cost estimation for new requirementsPreparing Statement of Work and getting sign off from clientAs Presales Lead:Managing a Team of 6 in providing global Presales supportHelping and collaborating with global Sales teamCoordinate with Practice Heads and Delivery Heads for effort estimates and project Implementation PlansProposal building, RFP bidding, client presentationsUsed Technical and Business judgment to structure RFI and RFP responses to customers. Part of several sales campaignsAssisting the business development team with proposal presentations and capability presentationsEnsured strict compliance to internal Quality Goals Show less Oracle Applications Implementation & Rollout Projects:Mapped the promotion related requirements of Fluke in Oracle Marketing Online and Oracle Advance Pricing Application, 11.5.8 instance.Worked on a global roll out project. Task includes planning, mapping the existing Trade process with Oracle Trade Management and implement the same. Worked on the mapping and design to automate the “Distributor Deferral” calculation and its accounting into Oracle Application. The whole process was customized with the help of Inventory Tracking module of Oracle Trade Management. Main purpose of the customization was to enhance the visibility of worldwide distributor inventory, automate the deferred revenue calculations and minimize the errors in deferral calculations, automate Journal Entry creation for the deferred Revenue and interface the Journal entry to Oracle General Ledger.Worked on planning, mapping the existing Trade process with Oracle Trade Management and implement the same. Involved in complete project life cycle activities including requirements gathering, solution design, development, and rolling out of applications. Show less

  • Associate Vice President

    Jul 2017 - Apr 2021

  • Engagement / Program Director

    Jul 2014 - Jun 2017

  • Engagement / Program Manager

    Jan 2012 - Jun 2014

  • Delivery Manager

    Mar 2011 - Dec 2011

  • Delivery Manager & Enterprise Application Services Presales Head

    Jul 2010 - Feb 2011

  • Project Lead

    Jan 2008 - Jun 2010

  • Senior Software Engineer

    Nov 2006 - Dec 2007
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  Icertis

  May 2021 - now

  • Associate Vice President

    Jul 2023 - now

  • Senior Director, Professional Services - Strategic Accounts

    May 2021 - Jun 2023