Experience

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  Vanstar

  Apr 1997 - Mar 1999

  System support specialist

  As a System Support Specialist, I provided technical expertise in the resolving of internal and external issues. Was Tier 2 support for StarBase. Supplied training for Tier 1 help desk personnel and members of the sales team. I also worked with QA in the functionality testing of new versions of Lotus Notes databases and software. Other responsibilities included:·Technical support on: Windows ’95: Laptops and desktops, Lotus Notes: Remote users and LAN/WAN users, Internet Explorer, Dial up networking, WAN connectivity, and Hardware issues: Modems, hard drives and monitors. ·Assistant Team Lead for Sales Force Automation group. Responsible for answering calls, resolving issues, and logging all calls. Responsible for full life of the call to insure that the customer was satisfied with the resolution. ·Second level support for StarBase (5 Lotus Notes databases). ·Assisted Notes Developers in testing and correcting bugs in new database versions. Show less

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  Adam software

  Mar 1999 - Jan 2001

  Sr. quality assurance engineer

  As a QA Engineer, worked closely with Project Managers and Developers to ensure all products were tested, debugged and released within the required time schedule. QA technical performance included:·Testing Adam’s software full CD-ROM products as well as the Adam.com websites. Testing included but not limited to, full life cycle methodology with regression and integration testing. Created test plans and test cases.·While at Adam.com they shifted from a CD-ROM distribution to an on-line subscription base. Tested websites to insure they had the same functionality as the CD-ROM products.·Logged and reported all bugs in TestTrack. ·Tested on Mac 7.6, 8.1, and 8.5. Win 3.1, ’95, ’98, and NT 4.0. , Internet Explorer and Netscape, multiple versions. ·Also responsible for burning CD’s: Windows, Mac and Hybrid burns. Show less

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  Simtrex

  Jan 2001 - May 2002

  Quality assurance engineer

  As a QA and Design support Engineer, I was responsible for the full life cycle of assigned simulations until the customer had signed off on the product. This included reviewing design specs, initial testing, regression testing, bug tracking, and customer changes. Worked in a Team oriented environment that lead to successful completion of projects and customer satisfaction. Responsibilities included, but were not limited to:·Design and testing of complex simulation software, written in VB and C++, which was used to train Call Center Technicians. ·Used WinRunner’s record/playback feature to perform regression testing as new versions were released. ·Worked closely with project managers and customers on change requests after simulations were delivered to the customer. ·Used Microsoft Visual SourceSafe to store all simulations as well as the product, StarDesigner. Show less

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  Pc fix onsite

  Sept 2002 - Aug 2003

  Onsite pc technician

  After being laid off at Simtrex I did temporary work as an Onsite PC Technician for PC Fix. I was responsible for responding to calls and performing computer diagnoses, pc repair, pc upgrades, selling new computers and software. This was done in customer homes, small business and bench work. Calls included, but not limited to:·Diagnose customer computer problems to determine the best course of action.·Install new computer hardware to upgrade the customer’s computer.·Sell new computer systems and computer peripherals.·Help set up in-home and small business networks, including wireless networks.·Assembling new computer systems.·Going over any new hardware or software installs with customers to insure they can use the new functionalities of their system.·Answering in coming customer calls and setting up appointment times Show less

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  Emdeon practice services

  Aug 2003 - Apr 2006

  Quality assurance analyst

  As a QA Analyst I was responsible for the full life cycle of assigned features in Intergy. This included reviewing design specs, writing requirements matrix, writing test cases, initial testing, bug tracking and regression testing. I helped to implement the Radiology Information System (RIS) system into Intergy. Worked with other QA members to ensure that this new feature does not adversely affect the Intergy system but functions as designed. Responsibilities included but not limited to:·Follow through with each issue assigned completely until resolved·Write requirement matrix’s from design documents·Write test cases to support the requirements matrix·Complete the initial testing to verify the software functions as designed·Log all issue into Work Management, Emdeon’s accountability tool for software deficiencies·Conduct regression testing to ensure that issues are resolved and new issues were not created Show less

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  Trx

  Apr 2006 - Jun 2008

  Qa automation engineer

  I started as a Quality Assurance Analyst but was promoted to QA Automation Engineer. As a QA Analyst I was responsible for the full life cycle of assigned features of RESX and then A2CS. This included reviewing requirements documents, writing test cases, initial testing, documenting bugs, bug tracking to resolution, regression testing and release testing. I also served as one of the Test Director Administrators. I was responsible for adding new projects, new users, changing passwords, add/change users rights and Test Director demos for new hires or anyone else that wanted to see how QA used Test Director.As a QA Automation Engineer I was responsible for reviewing SELEXEA test cases in Test Director and determining if the test case could be automated. If the test case could be automated then I would automate the test case using QTP. I was also responsible for updating the test scripts as changes were made to SELEXEA product. Show less

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  Systems atlanta

  Oct 2008 - Jun 2011

  Qa analyst

  As a QA Analyst I am responsible for the full life cycle testing of Systems Atlanta’s flagship product IDS5. As the only QA member I attend all design meetings and provide feedback on the requirement documents resulting from the design meetings. From that point I create test cases based on the requirements document and conduct initial testing. All bugs are tracked to completion in OnTime. I am also responsible for updating regression test cases with new features that are added to IDS5. Recently I was successful in cutting the overall regression time by 26%. For regression I am responsible for writing the Test Plan and Test Report. Printing and binding all test cases and supervising the regression progress. I am also responsible for the upkeep of the regression test bench in the lab. After the completion of the regression test I make any updates that are needed to the regression tests and then all the tests are stored in the QA library. We have recently started working in an agile development environment to try and bring updates to IDS5 to the market faster. Show less

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  Accenture

  Aug 2011 - now

  • Quality Engineering Manager

    Dec 2022 - now

  • Test Engineer Architect Associate Manager

    Dec 2019 - Dec 2022

  • Quality Engineering Team Lead

    Dec 2014 - Dec 2019

  • Quality Engineering Sr. Analyst

    Aug 2011 - Dec 2014