Experience

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  Catalyst business partners

  Oct 2014 - Jul 2015

  Desktop support engineer

  ☛ Troubleshot - Domain activity issues, LAN and wireless communication issues and daily Hardware problems☛ Collaborated with vendors and provided hardware & network support to Laptops like HP, Dell, Toshiba and HCL☛ Provided support to remote end users on RDP, VNC, Team viewer and Ammy Admin Tool

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  Pc solutions pvt. ltd.

  Jul 2015 - Feb 2016

  Desktop support engineer

  ☛ Administered the installation & configuration of:o Operating Systems: Windows-XP, Windows-7, Server-2003, Server-2008o Softwares: Application and Antiviruso Security Software: DMS, Focus, Ecomm, Estock, Talisma, Ameyo client, Eyebeam, CIS o SAP, AutoCAD, I-Secure, Right Now, Vonage Box for international calling and MS - Outlooko Hard disk drives, Drivers and WAM image

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  Team computers pvt. ltd.,

  Mar 2016 - Nov 2017

  System engineer

  ☛ Furnishing Remote support over (Bomgar) remote support tool, resetting password for user’s AD account through servers - Sunnyvale GSD / Singapore☛ Recommending solutions for VPN related queries - VPN account unlock, SecurID Tokens (assign and unassigned), resynchronize Token distribution for devices (Android, iOS, Windows Phone), Cisco any connect Web based installation process for the locations (EMEA, Concord, Sunnyvale), RSA SecurID pin reset and troubleshooting issues☛ Dealing with queries related to Druva (in Sync) - new account creation, password reset & account device delete process ☛ Providing Support to:o BitLocker Drive encryption and recovery key related querieso Skype related queries - new account creation, account disable and account password reseto Clarifying Master Control related queries - account creation, login password, e-Signature change request and assigning roles☛ Contributing to new account creation request, productivity tool installation request and account disabled related issues of WebEx ☛ Handling ATnT related queries: ATnT Audio Conferencing Registration request and ATnT Billing OpCo code request☛ Resetting the password for Voicemail (Cisco Personal Communications Assistant) and providing support for Outlook related queries☛ Utilizing the Solar winds ticketing tool for IT Support and administering issues of Cisco Finesse & IP Communicator through call☛ Managing Onboard & Off board non critical child tickets & troubleshooting the issues related to Hardware & Software Show less

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  Compunnel inc.

  Feb 2023 - Jul 2023

  Senior engineer l1 - it helpdesk

  I left this company on 3rd of July to grab some better opportunities. I was recruited here as a Senior Engineer L1 Helpdesk. I was on the direct payroll of Compunnel Inc. I had performed tremendous job role here. Every user was impressed by my work and personality both. I worked over SDP(Service Desk Plus), O365 Admin Console/Tool. I had received many appreciation over MS Teams Chat, Email as well as Survey. In those 4 and half months journey I had never received any Not Good rating and negative comments from any of the users. There were several entities, for an E.g (Staffing, Infopro Learning, Compunnel Digital). Show less

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  Hcltech

  Apr 2024 - Jun 2024

  Specialist