Experience

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  Cybernet slash support pvt ltd

  Jun 2007 - Jun 2009

  Platform : IBM- Lotus NotesExperience : 15 monthsRoles & Responsibilities:* Working as an Assistant Software Developer to develop software products in Lotus Notes environment using Lotus Script and also develop products using HTML and JavaScript.* Direct Interaction with the Client through online chat or over the call to get his requirements specifications.* Analyzing the given requirements to know the Feasibility and to give an Estimation of work to deploy the requirements.* Co-ordinate with the Client for any clarifications or concerns along the process of building the requirements.* Working as a team in developing the given requirements and getting guidance of senior developers.* Coordinating with the Testing team by the end of the development phase and to deliver the requirements developed within the estimated date.* Initiating Training and Team Meetings to improve our technical knowledge and to discuss the status updates of the work in progress. Show less Experience : 9 months Roles & Responsibilities: I was a L1 TECHNICIAN providing support for the SOHO (Small office Home Office) products.Configuring a network using the networking products like routers, switches, hubs, access points, print servers, and range expanders.Mainly deal with the configuration and the trouble shooting of the wireless routers of several IEEE Standards (B, G & N). Deal with Double NATting and PPPOE configurations of the routers.Creating a WIRELESS NETWORK for our clients in accordance with several Broadband Internet Service Providers (Cable, DSL & Satellite).In addition also involved in the process of CASCADING ROUTERS in LAN to LAN and LAN to WAN fashions.Installing PRINT SERVERS, RANGE EXAPNDERS, and ACCESS POINTS on the network so as to share the printer and extend networks.Achievements: Topped in the team with highest number of Customer satisfactions for 3 continues months.Received appreciation email from Linksys headquarters, USA referring to the feedbacks given by clients on my performance.Recognized as the best performer of the team with maximum customer satisfactions. Show less

  • Software Engineer

    Apr 2008 - Jun 2009

  • Technical Support Engineer

    Jun 2007 - Mar 2008
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  Future value retail

  Apr 2010 - Jun 2010

  Summer internship

  Project : Analysis of Buying Behaviour of Consumers at the Catchment Area of Big Bazaar - Royapettah

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  Maveric systems limited

  Jun 2011 - Dec 2017

  Project manager quality assurance

  Test Strategy & PlanningRequirement Gathering & AnalysisGap AnalysisEstimationsAccrual ManagementCost tracking & Margin ControlTest ManagementDefect ManagementTeam ManagementTeam Building Identifying and Building AcceleratorsRelease Coordination ManagementInternal & External Reporting ManagementInternal Quality Management System - AuditsProject Risk Identification & AssessmentMilestone ManagementScope tracking & Change Request ManagementProcess ConsultingImplementation of Agile Scrum concepts in Project deliveryKey Achievements : Managed 4 Key End to End Telecom transformation ProjectsManaged Building of reusable Automation Utilities related to Customer Process, Order Process and Billing Process to enhance effective regression and test data managementSuccessful implementation of Agile testing by initiating early integration test between any available components/systems before availability of complete E2E system for testing to identify early defects in the testing cycle using open source tools SOAP UI, hermesJMS Implement best Product Optimization technique based on the product structuring across CRM, Order Management , Billing & Charging systemsManaged to deliver best quality SIT within the given timelines, which led to successful completion of 6 weeks UAT in just 2 weeks and leading early go live and high cost saving and early ROIEffective delivery of E2E transformation projects with 30/70 (offshore/onsite) ration with best in class delivery model and consistent high customer satisfactions. Show less

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  Etisalat

  Jun 2011 - Jun 2015

  • Project Lead (Maveric Systems)

    Jul 2014 - Jun 2015

  • Project Lead (Maveric Systems) - Customer Location

    Jan 2014 - Jun 2014

  • Project Lead (Maveric Systems)

    Jan 2013 - Dec 2013

  • Associate Team Lead (Maveric Systems) - Customer Location

    Nov 2011 - Dec 2012

  • Associate Team Lead (Maveric Systems)

    Jun 2011 - Oct 2011
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  Zain kuwait

  Jul 2015 - Oct 2016

  • Associate Manager (Maveric Systems) - Customer Location

    Jun 2016 - Oct 2016

  • Associate Manager (Maveric Systems)

    Jul 2015 - May 2016
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  Zain ksa

  Nov 2016 - Dec 2017

  Project manager (maveric systems)
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  Tech mahindra

  Dec 2017 - now

  Responsible - E2E Test Delivery Practice of Multiple Streams- All Functional and Non Functional assurance delivery- Quality Delivery Head - Digital Transformation - Omni Channel - Customer Experience- Quality Delivery Head - Business Transformations - Consumer, SME, Enterprise business - All Service Level agreements and quality Metrics- EBITA management- High Automation delivery with optimized resource count - YOY Efficiency Increase & Cost Reduction- Develop & Delivery continuous improvement plans- Opportunity for Development & Consulting ProjectsAchievements : (Last 9 months)- Consistently Delivered of High no of Projects- Avg Monthly Revenue increase by 35%- Avg Expense reduced by 40%- Increase in Regression Automation by 30% - Increase in Progression Automation- Resources reduction by 5-7 %- MoM Service level Test Metrics exceeded expectations (All months)- Successful winning of 2 QA deals (part of the team)- Avg Customer Satisfaction level across 250 projects 4/6 (6 being highest) Show less Accountable- E2E Delivery of all Testing Projects in following Stream - Omni Channel, Consumer Mobile & Fixed line, B2B - Automation, Performance & Security Test Delivery - Meet service levels of Testing Metrics for all Projects- Develop & Delivery continuous improvement plansAchievements:- Successful E2E Test Delivery of 40-50 Individual Projects in last 1 year. - Built Optimized Resource delivery practice- Built 5-6 Cross functional teams- Most No of Automated Projects ( Omni Channel)- Best Project Awards For Successful delivery of Self service App ( Serving ~1 Million Customers) Show less

  • Delivery Manager - IT

    Sept 2022 - now

  • Delivery Manager - Head Testing Center of Excellence

    Nov 2019 - Aug 2022

  • Program Manager

    Dec 2017 - Oct 2019