Experience

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  Enterprise rent-a-car

  Jun 1995 - Oct 2001

  Loss control supervisor

  Managed team of six Loss Control (subrogation) representatives. Responsible for the recruiting, training, and retention of team members. Directed assignment of new losses, monitored inventory levels, and effectively managed the quality review process. Monitored existing resources and introduced new tools that would sufficiently improve work processes and claim outcomes. Provided guidance and development to encourage and motivate employees. Additionally, maintained claim load of 100-150 subrogation files. Collaborated with in-house council, outside litigation team and third-party liability administrator. Provided risk management training to branch personal. Investigated potential security breeches and financial discrepancies by employees. Show less

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  Travelers

  Nov 2006 - now

  Executes highly efficient management of assigned commercial and personal lines severity level auto liability and homeowner liability claims with the goal of achieving an optimal outcome. Ensures proper and timely coverage analysis based on the review of policy language and application of governing laws and statutes as it applies to the facts or allegations of each case. Executes a thorough investigation of each claim through prompt and strategic contact with appropriate parties such as Policyholders, Agents, Underwriting Executives, Staff and Panel Defense Counsel, medical consultants, and technical experts to determine the extent of adverse liability and damage exposure. Actively engages in the identification, selection, and direction of appropriate internal and/or external resources for specific activities required to accurately evaluate claims. Recognizes and implements alternate means of resolution. Actively implements a litigation management plan through the selection of counsel. Develops and directs the litigation strategy with assigned counsel, including mediation, Hi/Lo Arbitration, and trials to assure optimal outcome. Achieves superior results in applying the company's claim quality management protocols and Best Practices on all claims. Initiates the in-formal leadership and development of lower-level claim professionals which includes the sharing of knowledge for effective investigation, proper evaluation, and successful resolution of claims to improve the key performance indicators of the department. Show less Responsible for the management and proper disposition of severity level claims. Negotiate disposition of claims with insureds, claimants and/or their legal representatives. Recognize and implement alternate means of resolution. Successfully manage litigated claims. Develop litigation plan with staff or panel counsel from discovery through trial to assure effective resolution and to satisfy customers. Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy. Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength. Share accountability with business partners to achieve and sustain quality results. Show less

  • Auto Liability Unit Manager

    Oct 2024 - now

  • Senior Technical Specialist

    May 2017 - Sept 2024

  • Technical Claims Specialist

    Sept 2014 - May 2017

  • Liability Claims Professional

    Oct 2010 - Sept 2014

  • Auto Physical Damage Claims Representative

    Nov 2006 - Oct 2010