Paul Driver

Experience

• 

  Ofsted

  Nov 2005 - Dec 2013

  Contract ManagementService ManagementService Desk supportApplications SupportDesktop supportWindows XP/7 supportRemote supportEntry level server supportField installsTraining sessionsBlackBerry and iOS MDM device supportBES administrationOffice move/cable managementBusiness Continuity planning and capacity Operational Support AdministratorData and BI AdministratorReports and Quality Assurance Administrator

  • Information Systems Manager

    May 2007 - Dec 2013

  • Administrator

    Nov 2005 - May 2007
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  Showsec

  Jun 2012 - Jun 2014

  Casual Event Steward

  Event stewarding including live music, football (none-league, league one, premiership) and public events. SIA door supervisor - working at student union clubs and live music venues across the UK.

• 

  Air IT

  Jan 2014 - Oct 2020

  Senior Account Manager Key account management and account strategy planning IT hardware / software, cloud services, backup and data recovery, cyber security, connectivity and voip consultancy and solution selling Data and Business Intelligence report writing (internally) (including solution advisory leading to new business opportunities for clients) Training and mentoring of new colleagues Service management, trend reporting and account reviews Client Services Manager for an award winning ICT Company based in the East Midlands. My primary role is to look after our diverse portfolio of existing clients for both IT and Communication requirements. I also work with new and potential clients to provide guidance and recommendations on upgrades and improvements.Operational management including procurement services Establish Account Management function for all managed IT clients Assist Technical Director with key account management Complete monthly / quarterly / annual client reviews Management of Service Desk staff including overseeing field engineers.Introduce best practice processesReview incoming work and assign resources Develop staff skill setEnsure client satisfaction is maintained

  • Senior Account Manager

    Jan 2018 - Oct 2020

  • Client Services Manager

    Jun 2019 - Oct 2019

  • Account Manager

    Jun 2014 - Jan 2018

  • Service Desk Manager

    Jan 2014 - Jun 2014
• 

  METCloud

  Oct 2020 - Mar 2021

  Business Development Manager

  Identify and nurture new Cloud, Security Operations Centre, Backup and Disaster Recovery, Managed IT and Infrastructure Opportunities.Key Account management for existing customers

• 

  Node4

  Mar 2021 - now

  • Client Technical Authority Lead

    Jan 2025 - now

  • Technical Architect

    Dec 2021 - Jan 2025

  • Technical Account Manager

    Mar 2021 - Dec 2021