Experience

• 

  Intouch games ltd

  Mar 2012 - Jan 2024

  - Elicited, refined, and prioritised business requirements, aligning development projects with company goals.- Streamlined KYC processes through integrations with KYC providers and Zendesk.- Led documentation and seamless data porting to a new platform. - Spearheaded the White Label platform implementation targeting international markets.- Managed development resources and priorities for the entire White Label product stack.- Gathered requirements from stakeholders in the UK and Romania to define product specifications.- Oversaw integrations with multiple providers, ensuring a seamless launch. - Managed Back-End system backlog and specifications.- Led recruitment and line management of Business Analysts and Back-End QA Team.- Implemented new tools and logic to improve customer engagement and experience. - Led a 10-member Back-End QA team, initiating test automation.- Trained and repurposed junior test analysts to monitor highly profitable CRM and Acquisition Campaigns.- Wrote specifications for Back-End and Front-End products. - Created and recruited a new team for testing Back-End and CRM systems/tools.- Developed detailed test plans using TestRail.- Took responsibility for all back-end QA work and team members. - Gained experience in Payment Risk/AML processes and took responsibility for monitoring withdrawals and approving payments to customers.- Using in depth knowledge of Texas Holdem poker, responsible for monitoring game logs to combat collusion - Communicating with customers using Calls, Emails and Live Chat support.- Instrumental in creating companies Loyalty Shop and VIP Program

  • Product Owner - B2C

    Jul 2022 - Jan 2024

  • White Label Product Owner

    Apr 2021 - Jul 2022

  • Back End Development Product Owner

    Nov 2017 - Apr 2021

  • Specifications and Back End Test Manager

    Mar 2016 - Nov 2017

  • Senior Test Analyst

    Nov 2015 - Mar 2016

  • Test Analyst

    Mar 2015 - Nov 2015

  • Security Specialist

    Jun 2014 - Mar 2015

  • Customer Support Representative

    Mar 2012 - Jun 2014
• 

  Push gaming

  Jan 2024 - now

  Product owner