Experience

• 

  Lansul informática

  May 2012 - Jul 2014

  Support analyst

  Customer service, with technical support level 1 and 2, solving IT infrastructure problems.

• 

  Grupo energy telecom

  Jul 2014 - now

  Design and architecture of on-premises and Cloud infrastructure solutions, developing solutions for migration to new technologies, or customer migration to the cloud, including a migration journey to the cloud. Discovery of new solutions and creation of services to supply to customers. Evangelism of solutions to the internal team. Focus on datacenter solutions and hybrid environments for the cloud. Coordinator of the support and services area of ​​NOC in the southern region of Brazil (Caxias do Sul - RS).I work with level 2 and 3 support for corporate IT infrastructure. Consulting and Implementation of IT Solutions in customers. Development of security and infrastructure solutions with the main players in the market, virtualization and high availability solutions, edge firewall, Endpoints and others. Technical support level 2 and 3 to the corporate IT infrastructure. Consulting and Implementation of IT Solutions in customers. Development of security and infrastructure solutions from the main market players, virtualization and high availability solutions, edge firewall, Endpoints and others.

  • Pre-Sales Engineer

    Jun 2022 - now

  • Support Coordinator

    Apr 2017 - Jun 2022

  • Senior Support Analyst

    Jul 2014 - Apr 2017