Experience

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  Incredible connection

  Jan 1998 - May 2003

  Tele sales/floor sales consultant

  *Required to sell merchandise telephonically and that included Computers, Laptops, Software and *Peripherals.*To merchandise at the end of the day.*Involved in daily Training sessions.*To have extensive Product Knowledge.*To attend Conferences and Product Launches.*Required to work on monthly Targets (Salary earned on Commission basis) and*Required to help with Monthly Stock Take.

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  Canon south africa - b2b

  Jul 2004 - Dec 2006

  Credit controller

  • Collections of monies, • Resolving customer queries, • Reconciling of accounts, • Monthly reports on status of accounts as well as action plans, • Monthly debit order runs for both Sales & Rental departments• Consolidating of funds to the Debtors accounts for all the branches (Durban, Zululand, Umtata, East London, Pietermaritzburg, Johannesburg, Pretoria)• Preparing of files for audits and legal purposes.

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  Telkom

  Feb 2007 - Sept 2012

  Technical officer

  • Providing Billing Support for the agents at the Service Operational • Customer Handling: Empathy & Active Listening • Convey understanding to the severity of the problem. • Determine exact nature of problem, • Type of feedback acceptable to client & commit to course of action & feedback even if action taken was unsuccessful. • Type of feedback acceptable to client • Commit to course of action & feedback even if action taken was unsuccessful.• Check outputs for accuracy/completeness Show less

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  Telkom business

  Oct 2012 - Nov 2015

  Billing specialist

  • Attending to high level escalations relating to Billing issues via mailbox • Providing Billing Support for the agents at the Service Operational Centre (SOC) • Reconciling Accounts, Arranging Refunds, Passing of credits, • Amending of Debit Order dates/Billing Addresses/Banking details • Assigning/Dispatching workflow accordingly. • Continuous updates to Management with feedback. • Developing action plan reports

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  Amity international school amsterdam

  Mar 2016 - Dec 2017

  Pa to principal

  • Manage Principal’s calendar by making appointments and organizing various meetings as requested. • Research, compile and prepare routine administrative and clerical reports and documents• Record and maintain confidential records and student files • Demonstrate a work ethic that reflects the mission and vision statement of the school • Answer questions from and act as liaison between the principal and other employees, learners and parents. • Compose routine correspondence. • Identify and prioritize critical activities and manage work schedule to accomplish tasks. • Proof read written correspondence for errors or omissions to ensure accuracy, completeness, neatness and professionalism. • Ensure all details of a task are completed. • Communicate and relay information clearly and concisely, both orally and in writing, to the Principal and other staff members. • Establish and maintain effective working relationships with other school staff members, and contribute to a general Team well-being. • Establish new routines and procedures within prescribed limits, and develop recommendations regarding other changes as necessary. • Adjust work schedule assignments to meet changing work priorities. • Assist in all emergency drills or actual events. • Complete other duties as assigned by the Principal Show less

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  Freeflow drain specialists

  Jan 2018 - Apr 2018

  Office administrator

  • Manage financial database for accuracy of records and finances using Xero system.• Keep all files updated and in order• Processing of vendor purchase orders, invoices, payments and weekly payroll.• Review invoices for appropriate documentation and approval prior to payment• Collection of monies• Perform Data Entry tasks and created reports.• Monitored daily bank account activity using internet.• Updated and maintained account records by calculating expenditures/revenues and profit/loss • Pay and file bills• Processing of incoming and outgoing mail• Scan and electronically organize records• Write business letters to clients in Microsoft Word• Distribution of work flow to operators via GeoOp application.• Handing over of debtors to Collections Agency, Baycorp, via the Baycorp Client Portal Show less

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  Mercyascot private hospitals

  Apr 2018 - Mar 2022

  To provide effective and efficient administrative services together with outstanding customer service to meet the objectives of Endoscopy Unit - Mercy Ascot.Provides outstanding customer service• Provides outstanding customer service at all times to all customers, in the interest of our practice and in respect of our shared values. • Completes reception duties including answering telephones and keeping reception area tidy • Ensures reception is manned at all times, greeting and aiding patients, visitors and specialists, maintaining a professional and friendly manner at all times • Maintains privacy and confidentiality at all times as outlined in the Privacy Act 1994, and demonstrates respect for individual patients’ culture, needs and preferencesProvides effective and efficient administrative services• Completes all administrative duties including data entry and processing of documentation accurately and in a timely manner • Prioritises workload and re-evaluates priorities throughout the shift • Ensures that patient information is completed and recorded in the hospital system • Maintains computerised and manual accounting information by accurately balancing all transactions and managing efficient debtor control system in accordance with company policy • Booking patients, data entry, medical typing, billing and invoicing • Completes billing for patients from Theatre documentation • Prepares chart sheetsActions patient referrals• Actions all referrals in a timely manner and contacts patients to confirm an appointment in the following timeframes • First contact within 8hrs • Second contact within three days • Third contact within seven days  If no contact is made after the third try, the referral will be sent back to the referrer, with evidence showing contact unable to be made. • Escalates any clinical or operational issues appropriately • Enters all referrals into IPMS in a timely manner to accurately reflect bookings Show less To provide a comprehensive and efficient contract and billing accounts administration service in a professional manner, reflecting the vision and objectives of MercyAscotProvides an efficient administration output that meets the needs of the Contract Service team in achieving team objectives, aligned with the MercyAscot Strategic Goals  Interprets the particulars of each contract to ensure all requirements are met  Ensures accurate and timely processing of patient documentation against contract providers  Maintains a high level of efficient and effective administration procedures  Answers all internal and external queries in a timely and professional manner, and where required seeks assistance or refers if appropriate Show less

  • Medical Administrator

    Sept 2018 - Mar 2022

  • Billing Administrator

    Apr 2018 - Sept 2018
• 

  Franklin private hospital and clinics

  Mar 2022 - Oct 2022

  Medical administrator

  • Provides an efficient contract and billing service• Provide effective and professional reception and administrative services• To provide professional administration support to all areas of the Franklin Hospital• Ensures excellent friendly customer focused service• Demonstrates competent communication skills• To be flexible with times worked• Manage the reception area in a professional and efficient manner ensuring visitors are greeted politely and promptly• Ensure all calls are answered promptly and professionally using an appropriate greeting• Maintain the reception area, to a high standard reflecting a professional image at all times wearing the designated uniform in a correct manner• Ensure accurate data entry into the patient management system as required• Ensure, scanning and photocopying is completed promptly and accurately• Ensure patient files are maintained and stored professionally ensuring their confidentiality• Accurate Invoicing and receipting of payments• Filing and making of files are kept up to date.• Attends regular team meeting• Build and maintain good relationships with support staff.• Keep up-to-date on company initiatives, read and understand newsletters etc Show less

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  Mercyascot private hospitals

  Nov 2022 - now

  Administrator - operating theatres

  • Promotes and oversees ‘front of service’ duties and ensures all enquiries are dealtwith efficiently• Creates a friendly, welcoming focal point for the Operating Theatres• Ensures all telephone calls are answered promptly and dealt with effectively andefficiently, messages are accurately recorded and referring calls of a clinical natureto the appropriate health professional• Manages the delegated ordering, receipt and processing of stationery orders, goods,• BOC gases, and consignment stock, including OILA• Manages receipt and dispatch of mail• Ensures visitors to Operating Theatres are logged in and allocation of swipe cards ismanaged appropriately• Maintains and develops positive relationships with key customers• Maintains office systems that operate effectively and efficiently - photocopying, faxes,binding, meeting room bookings, minute taking etc• Allocates lockers and keeps records of these• Develops and maintains processes that support sound, effective communicationthroughout the Perioperative Services (including but not limited to, intranet page,communication officer)• Provides administration assistance to area managers as required (including, but not• limited to, tasks such as Operating Theatre schedules/rosters, charge sheets, billingrequirements, preparing meeting minutes and memos)• Provides support to the Ascot Hospital Manager and Theatre Manager with meetingbookings and calendar invites• Identifies and manages the records management system for the Operating Theatresensuring appropriate documentation is complete and traceable for all filing and• archiving• Prepares and disseminates Theatre lists, ensuring updates are completed andshared with relevant staff in a timely manner• Regularly reviews work processes identifies, actions, communicates areas ofimprovement Show less