Experience

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  Mahindra and mahidra

  Aug 2020 - Nov 2022

  Sales and support engineer

  RESPONSIBILITIES• Preparing and submitting the commercial and technical offer to the clients for the parts and equipment of vehicle as per the enquiry received• Verifying the parts and equipment through the software.• Solving customers’ concerns and providing the right information to the customer.• Initiating new sales having conversation with the existing and new clients.• Providing the right support to the customer and evaluating the feedback.• Generating sales order.• Verifying the stock list and updating the stock list based on the new stock.• Communicating to the management or department while the parts and equipment to be included in the stocks.• Generating report based on the overall sales and service.• Proficient in INTELLY catalogue [Software]• Proficient in EPC view [software]• Software Updating Show less

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  Airtel

  Apr 2023 - Dec 2023

  Customer support executive

  RESPONSIBILITIES• Respond to customer queries in a timely and accurate way, via phone, email or chat• Identify customer needs and help customers use specific features.• Update our internal databases with information about technical issues and useful discussions with customers.• Monitor customer complaints on social media and reach out to provide assistance.• Share feature requests and effective workarounds with team members.• Inform customers about new features and functionalities.• Follow up with customers to ensure their technical issues are resolved.• Gather customer feedback and share with our Product, Sales and Marketing teams. Show less