Experience

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  Indian institute of information technology design & manufacturing kancheepuram

  Jun 2015 - Jul 2015

  Summer intern
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  Fidelity investments

  Aug 2015 - Jun 2019

  Customer analytics - data science | data engineer

  Enabled Fidelity to serve over 25M+ customers by deriving insights from Customer Profiling and Interaction data by collecting, organizing, wrangling, and analyzing large volumes of customer data using SQL, Python, and Tableau.* Performed clustering to create customer segments that improved targeted communication and marketing efforts for over 3 million customers. (over 10% of customer base)* Increased data platform stability by 8% by identify failure patterns in batch job logs and created dashboard using Tableau to visualize platform health.* Designed a data model and created the framework for onboarding Executive customers from 30 companies.* Productionalized ETL pipelines and APIs that distributed data to over 20 different platforms and teams. Show less

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  Hoxworth blood center

  Jan 2020 - May 2020

  Business analyst

  Built a data repository of Blood product stock data and created dynamic dashboards to enable business and operation teams to strategize for blood donation campaigns, emergency blood stockpiling

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  Asurion

  Oct 2020 - Jan 2022

  Quantitative analyst ii - product analytics

  As an analyst for Asurion’s subscription-based tech protection product, performed Sales and Churn analysis and modeling; partnering with Product, Operations, Engineering teams resulting in onboarding over 1M+ customers in less than a year* Developed a propensity model to identify churners using Point of sale and demographic data available using supervised learning models to proactively reach out to customers * Designed a series of A/B tests to measure the impact of various onboarding pilots * Analyzed call transcript, appointment, sales, and marketing data for a Lead generation system and optimized the funnel by providing insights for targeted marketing, customer engagement, and sales * Using NLP techniques like Topic modeling, Sentiment analysis, Regular expressions, etc enabled sales practice optimization * Performed ad-hoc analysis and built dashboards for Trend analysis, keeping track of the sales funnel, created metrics to understand sales and churn health and keep track of the KPIs* Collaborate with Product and business team by communicating complex analysis and insights to technical and non-technical folks alike Show less

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  Walmart global tech

  Jan 2022 - now

  Manager - product analytics