Experience

• 

  Telus

  Dec 2005 - May 2007

  Bilingual call center representative
• 

  Atco group

  May 2007 - Jan 2022

  Supported corporate and business client groups in strategic human resource management across multiple business lines and industries.· Provided strategic support to executives through the organizational design process to identify effective structures to execute on the business objectives.· Supported client groups through reorganizations, including advising on organizational design, communications and executing terminations with dignity and respect.· Administered annual compensation and performance review programs accurately and efficiently.· Implemented HR initiatives including engagement surveys, policy education, leadership training, system and program training etc.· Led and supported HR workstreams in Corporate Development initiatives.· Provided formal leadership and coaching to junior HR professionals.· Certified Lumina Spark Practitioner. Qualified to interpret personality assessment portraits and facilitate team building Lumina sessions. Show less Provided day to day advisory services to client groups in strategic human resource management.· Partnered with client groups to lead recruitment initiatives· Managed disability claims through third party provider and support return to work plans by partnering with the manager and the provider.· Supported large re-organization that required cross-functional and company collaboration to ensure a smooth and respectful transition for employees. · Developed and implemented annual training for managers and employees, such as benefit re-enrolment, performance management process, disability management, etc. Show less Provided advisory services to a variety of client groups from thermal power plants to corporate groups.· Participated in two rounds of bargaining, both resulting in ratified agreements by the membership.· Supported succession planning process by partnering with client groups.· Supported performance development review process to ensure completion of reviews across client groups, including conducting training sessions to educate employees and managers on completing reviews and conducting performance discussions.· Reviewed and implemented updated recruitment process to ensure consistency across the organization.· Led career fair initiatives and recruitment projects to engage qualified individuals and build rapport by selling career opportunity leading to hire.· Revised and implemented orientation & on-boarding program to create a standardized and efficient process aimed at increasing retention, productivity, employee morale and knowledge of business while reducing time to bring new hire(s) up to speed. Conducted training sessions and maintained the program. · Created tools and led process for re-organization of workforce based upon business goals and objectives.· Managed redeployment process for several employees within the ATCO Group of Companies.· Supported the implementation testing for new HRIS system ensuring a seamless integration on Go-Live date. Show less

  • Senior Human Resources Business Partner

    Jul 2016 - Jan 2022

  • Human Resources Advisor

    Aug 2014 - Jun 2016

  • Human Resources Advisor

    May 2007 - Jul 2014
• 

  City of medicine hat

  Jan 2022 - now

  Human resources business partner

  Provide expert advisory services to municipal client groups in strategic human resource management, including recruitment, orientation and on-boarding, organizational effectiveness, employee and labour relations, disability management, talent management, succession planning, and compensation, ensuring the highest quality of services are provided in a timely manner.· Provide expert advice and support on people challenges to address and resolve matters proactively. · Conduct complex investigations into allegations of company policy, human rights and occupational health and safety act violations.· Work collaboratively with HR Shared Service functions to deliver expertise and recommendations to the business.· Provide guidance based on employment law, legal direction, policies and best practices.· Act in role of strategic partner, trusted coach, advisor and change agent to leaders and employees.· Support clients and HR team through interpretation and application inquiries regarding the collective agreement to reduce escalation of issues. Advise on labour relations matters and develop strategies that ensure maximum benefit to the business. Show less