Experience

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  Qubee wimex internet modem

  Oct 2013 - Apr 2015

  Sales executive
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  Avee enterprises

  May 2015 - Feb 2017

  Assistant manager

  Avee enterprise is an authorised distributor of Banglalink Digital Communication.* Managed a diverse team of 18 sales professionals and 10 brand promoters, fostering a collaborative and high performance environment.* Guided and supported the sales team to achieve monthly targets, providing strategic assistance andmotivation.* Updated and reported on performance metrics daily, ensuring transparency and accountability across the team.* Collaborated closely with the line manager to analyze, plan, and implement new strategies for business growth.* Maintained optimal stock levels at the distribution house, overseeing supplies and related logistics to support sales operations.* Provided comprehensive reports to the house proprietor, detailing ROI, profit , loss, and sales targetachievements on a weekly and monthly basis.* Implemented cost-control measures to optimize distribution house profits while maintaining quality service.* Motivated employees to align with company goals and values, fostering a positive work culture and enhancing productivity.* Lead hiring, training, and development initiatives for new employees, ensuring a skilled and motivatedworkforce.* Resolved retailer issues promptly and effectively, enhancing overall satisfaction and maintaining strongbusiness relationships.* Ensured stores meet company standards through effective stocking, cleaning, and maintenance practices.* Completed assigned tasks from the general manager accurately and efficiently, contributing to overalloperational success.* Provided support to the store manager as needed, demonstrating flexibility and teamwork. Show less

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  Banglalink digital communication

  Mar 2017 - Feb 2018

  Office assistant & store keeper (customer care depart)

  * Coordinated with 7 regional teams of customer service professionals, ensuring seamlesscommunication and operational efficiency.* Managed product stock and facilitated timely delivery to all service points via courier,optimizing availability and sales opportunities.* Regularly monitored office supply inventory, proactively reordering supplies to maintainsmooth operations.* Generated detailed stock- related reports daily, providing crucial insights for decision making and operational planning.* Organized monthly meeting and training schedules, overseeing essential administrativetasks to support team development.* Effectively communicated upcoming events, meetings, and other activities to allstakeholders, ensuring alignment and participation* Performed various clerical tasks as required, maintaining organized office systems andwork flows.* Provided comprehensive support for back-office operations, ensuring efficiency andcompliance with company standards.* Reported updates and issues promptly to the line manager, facilitating timely resolutionsand operational improvements. Show less

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  Banglalink

  Mar 2017 - Jan 2018

  Back office executive b2b/sme department

  * Managed and coordinated a dynamic team of 14 B2B sales professionals, fostering Collaboration and maximizing performance.* Strategically planned and provided clear instructions to sales members, driving business development and enhancing sales strategies.* Generated comprehensive sales and revenue reports daily, providing critical insights for decision-making and growth.* Conducted weekly market visits with sales team members and line managers, ensuring alignment with market trends and strategies.* Supported all back-office operations as needed, ensuring seamless administrative processes.Maintained optimal product stock levels and facilitated timely delivery to sales teams, ensuring consistent availability for customers.* Provided exceptional customer service through proactive telephonic support and on site visits, enhancing client satisfaction and retention.*Analyzed various business reports to identify opportunities for improving sales strategies and increasing revenue. Show less

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  Robi axiata limited

  Aug 2019 - Jul 2020

  Operation executive (robi vts)

  * Managed comprehensive back-office operations, ensuring smooth administrative processes.* Provided continuous support to the sales team, enhancing their efficiency and effectiveness.* Collaborated with corporate clients to generate new sales and nurture existing accounts.* Ensured timely collection of outstanding bills from corporate clients, maintaining strong financial relationships.* Analyzed diverse business reports to strategize and boost sales and revenue.* Created and generated various sales and revenue reports daily, facilitating informed decision-making.* Managed call center queries via mail and telephone, ensuring prompt and satisfactory resolutions.* Delivered direct customer service, addressing inquiries and concerns effectively.* Scheduled and coordinated meetings with clients to acquire new corporate accounts.* Demonstrated comprehensive product knowledge during client meetings to enhance understanding and satisfaction.* Successfully revived overdue corporate accounts, optimizing financial outcomes.* Collaborated closely with vendors to resolve billing and other operational issues promptly. Show less

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  Amal al madina supermarket

  Jun 2021 - May 2022

  Stall & market sales person

  Managed cash flow and financial transactions.Operated and maintained the POS system efficiently.Ordered products from suppliers and ensured timely deliveries.Provided regular updates and reports to the owner.Handled credit customer accounts and payments.Directed staff to boost sales and maintain store standards.Monitored product quality and managed supplier returns.

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  Red sea aluminium & glass co llc

  Oct 2023 - Jun 2024

  Internship trainee

  Have Experienced & sound knowledge about Aluminum Sections and Accessories

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  Banglalink

  Nov 2024 - now

  Customer service representative

  * Survey findings and share report with Monobrand MIS & Reporting team.* Other survey over phone adhoc basis like product knowledge, Product feedback etc.* Solving customer's problems with the help of concern personnel.* Providing all kind of after sales services to walking customers.* Reporting of regular activities.* Collect cash from customer ad deposit in to bank or assigned channel.* Providing feedback to respective customer care executive regarding any customer service related issues, which comes across during their interactions with the customers. Show less