Experience

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  Almarai - المراعي

  May 2011 - Jun 2014

  Laboratory technician

  Laboratory Technical: Section quality control  Quality assurance  Raw material inspector  Incoming and in-house packaging material inspection

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  Samba financial group

  Dec 2014 - Jan 2017

  Front line support

  provide technical support to clients remotely, in person or through the phone related to computer systemsalso respond to customer queries and assist themsupport revolves around helping people resolve technical issues. I provide assistance through email or phone support.I can determine clients' problems from phone conversations and book them a ticket.logging in descriptions of client's problems and progress: when handling a client's problem, it is important to keep detailed records of the conversation and write a report on the user's problems and recommended solutions.escalating complex problems to 2nd line support: when a problem requires technical expertise Show less

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  Yabrin

  May 2018 - Feb 2020

  Logistics officer

  handling all logistics operation (receiving from suppliers & send shipment for client) reporting material in store (Quantity & Quality by co-borate with QA department)

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  Addar group

  Feb 2021 - Jan 2022

  Information technology help desk

  Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures Show less

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  Tata consultancy services

  Mar 2021 - Sept 2022

  It analyst

  Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.Using data to develop and optimize strategies and processes, increase profits, efficiency, quality, or security, and reduce costs.Working with internal departments to collect data and develop and implement strategies.Identifying and validating new data sources.Creating reports and presentations to summarize findings and influence company decisions.Working with the management team to establish project objectives, budgets, and timelines, monitor progress, and evaluate performance.Implementing policies and procedures that keep company data and information secure as it is collected, analyzed, stored, and discarded.Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security in Zakat, Tax and Customs Authority (ZATCA) Project. Show less

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  Ltimindtree

  Apr 2023 - Jan 2024

  Technical consultant

  Collaborates with users, vendors, technicians, and managers to understand and assess computing and system needs and requirements.Communicates the goals, policies, and procedures of the company to the CIS team; develops plans to implement these needs.Evaluates current technology use and needs of the company and recommends software and hardware improvements.Oversees backup, security, and user help systems.Remains current on advances in technology.Provides technical support to users.Prepares and delivers operational or project progress reports.Implements and oversees operational budget and expenditures.Performs other related duties as assigned.Excellent verbal and written communication skills.Proficient in Microsoft Office Suite or related software.Thorough understanding of CIS principles, programs, policies, activities, and procedures.Excellent organizational skills, with the ability to prioritize work.Ability to explain technical problems and offer solutions to those without technological training. Show less

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  Dell technologies

  Feb 2024 - now

  It support specialist

  As the on-site Technical Support Engineering Technician at the Communications, Space & Technology Commission, my role is pivotal for maintaining the organization's technical infrastructure. I oversee Desktop Central to ensure prompt updates for all network PCs, while coordinating with the domain for integration and compliance. Managing the Cisco Call Manager system is essential for telephony services, involving user account setup, call routing, and addressing quality issues. Nextthink monitoring provides real-time insights into PC performance and security, guiding proactive measures for network integrity. I generate comprehensive project reports, including progress updates and key metrics, while auditing support tickets for accuracy and trends. Compiling KPIs helps measure support effectiveness, allowing for performance enhancement strategies. Additionally, I manage shift schedules to ensure continuous user support during all hours. Show less