Ying (Carol) Wei

Ying (Carol) Wei

Customer Service Internship

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  • Timeline

  • About me

    Entrepreneur / Associate Business Analyst at Creditspectrum

  • Education

    • Virginia Polytechnic Institute and State University

      2012 - 2016
      Bachelor of Science (BS) Computational and Applied Mathematics

      Activities and Societies: Computational Modeling and Data Analytics Club (CMDA Club) August 2015-Present Toastmasters International August 2015-Present Math Club September 2012-Present Kodokan Aikido Member September-November2014 Dean List 2012-2016

    • Virginia Tech

      2012 - 2016
      Bachelor of Arts (B.A.) Economics

      Dean List 2012-2016

  • Experience

    • Bank of Communications Limited

      Jun 2012 - Jul 2012
      Customer Service Internship

      • Served as primary customer interface for retail banking customers; managing initial intake and answering of customer issues and questions • Acquired thorough understanding of all bank products, policies, and procedures to answer inquiries and provide solutions to customer problems and questions• Established relationships with key high net worth customers to facilitate their use of bank services• Made recommendations on specific banking products to customers and was responsible for up-selling customers on additional banking services Show less

    • Wigo Overseas Co., Ltd.,

      Jul 2013 - Aug 2013
      Education Coach

      • Tutored Chinese students on English and communications skills for TOEFL and IELTS exams • Developed new, more effective programs focusing on preparing students for transitioning to foreign universities and everyday application of English • Designed exercises to develop students’ interest and motivation to learn English

    • Virginia Tech

      Aug 2014 - Dec 2014
      Multivariable Calculus Grader

      • Selected by math department administration to lead evaluation of student assignments and performance • Presented recommendations on curriculum changes to the professor based on analysis of student performance

    • R&R Consulting / Creditspectrum

      Aug 2016 - Dec 2016
      Associate Business Analyst

      Learned to build financial models to value US Auto ABS securities and conduct due diligence on collateral.

    • EXPLORE TRADING CAPITAL INC

      Jan 2017 - now
      Financial Advisor
  • Licenses & Certifications

    • The National Amateur Level-8 Certificate of Piano

      Shanghai Musician Association
      Aug 2009
  • Honors & Awards

    • Awarded to Ying (Carol) Wei
      T. W. Hatcher Mathematical Scholarship -