Stheve Oses Coronado

Experience

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  Procter & Gamble

  Apr 2010 - Aug 2010

  Application Development Consultant

  Development of lightweight tools (Visual Basic for Applications) for human resources recruitment process

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  Convergys Intelligent Contact

  Jan 2011 - Jul 2012

  Customer Service Agent

  Worked as outsourcing for Comcast in the USA, to attend consultations on billing, cancellations and sales. Along with Technical support for Cable, Internet and Phone services

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  Teleperformance

  Jul 2012 - May 2013

  Technical Support Agent

  Worked as outsourcing for Microsoft in the USA to assist customers with technical problems with Microsoft’s Software, Operative system and removing potential threats (virus, malware and others) through remote access (LogMeIn Services). Assisted with Technical Support over chat, phone and Email for Microsoft's Windows 8 Release.

• 

  SYKES

  May 2013 - Jul 2014

  Technical Support Agent

  Worked as outsourcing for Western Digital in the USA to assist customers with technical problems with WD storage (internal, external, over network) devices and WD home entertainment devices.

• 

  Amazon

  Nov 2014 - Feb 2024

  Worked as a Software Developer Engineer for new development Team for Amazon's Compliance Operations. Worked in Multiple Customer Facing roles for Amazon's Customer Service and Seller Support Operations, providing support to Amazon Buyers and Sellers in different scenarios.

  • Software Developer Engineer II

    Apr 2019 - Feb 2024

  • Customer Contact Representative

    Nov 2014 - Apr 2019