Alvin Caunan, CLSSYB

Experience

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  Teleperformance

  Apr 2013 - May 2014

  Technical Support Specialist

  • Provide technical assistance to clients through inbound calls • Follow the script and process while communicating with customers• Resolve customer complaints and concerns in a timely and professional manner

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  Convergys

  May 2014 - Oct 2014

  Technical Support Specialist

  • Provide technical assistance to clients through inbound calls (no cold calling)• Follow the script and process while communicating with customers• Resolve customer complaints and concerns in a timely and professional manner

• 

  VXI Global Solutions, LLC

  Nov 2014 - Jul 2015

  Technical Support Specialist / Sales Agent

  • Close sales deals through inbound and outbound calls • Negotiate pricing while maintaining excellent customer service standards• Follow the script and process while communicating with customers• Achieve daily, weekly and monthly sales goals

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  Acquire BPO

  Aug 2015 - Mar 2018

  Sales Agent

  • Close sales deals through inbound and outbound calls • Negotiate pricing while maintaining excellent customer service standards• Follow the script and process while communicating with customers• Achieve daily, weekly and monthly sales goals

• 

  Jarvis Home Services

  Jul 2018 - Dec 2022

  Sales Team Lead / Supervisor

  • Monitor the sales productivity and performance of each agent• Provide one on one sales coaching• Furnish sales report ( Daily and Monthly )

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  ICumulus

  Jun 2023 - Mar 2025

  Campaign Manager
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  Ninjachimps

  Oct 2024 - Mar 2025

  Team Leader