Chady Ghantous

Experience

• 

  Computer Echo

  Jan 1997 - Jan 1998

  Technical Support

  PC assembly and troubleshooting.Network installation

• 

  New Vision Computers

  Jan 1998 - Dec 2000

  Technical Project Manager

  - Install, test and update computer equipment (computers, servers, peripherals, programs and software)- Ensure the maintenance, administration and security of hardware- Diagnose and treat incidents- Write procedures and various technical documents- Provide user support for the initial training on equipment and software- Install, maintain and troubleshoot Local Area Networks, Wide Area Networks and data communications equipment. - Analyze and fix network-related problems reported by users Show less

• 

  Lebanese Ministry of Defense

  Jan 2000 - Jan 2000

  IT Administrator

  - Designing a new network “Microsoft VISIO” - Installing a new server “Win2000 Advanced Server” and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.- Develop and maintain installation and configuration procedures.- Contribute to and maintain system standards.- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.- Perform regular security monitoring to identify any possible intrusions.- Create, change, and delete user accounts per request.- Repair and recover from hardware or software failures. - Coordinate and communicate with impacted constituencies. Managing the whole network on the new server Show less

• 

  Tamer Freres SAL

  Jul 2001 - now

  ATM Solution Specialist:- Proposing and executing banking online solutions- Installing, Maintaining and troubleshooting bank’s Automated Teller Machines (ATM)- Enter commands and observe system functioning to verify correct operations and detect errors.- Provide temporary work around solutions for business to continue till incident or problem is resolved.- Develop training materials and procedures, and/or train users in the proper use of hardware and software.- Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.IT Help-desk Officer:- Modify and customize commercial programs for internal needs.- Oversee the daily performance of computer systems.- Prepare evaluations of software or hardware, and recommend improvements or upgrades.- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.- Assist and coordinate workers engaged in problem solving, monitoring, and installing data communication equipment and software - Confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. - Confer with staff, users, and management to establish requirement for new systems or modifications. Show less

  • Interim Manager

    Jul 2020 - now

  • ATM Solution Specialist

    Jul 2001 - Jul 2020
• 

  Consultancy Based Projects

  Jan 2007 - Jul 2020

  Mac & Apple Expert

  - Provide technical support subject matter expert for Mac OS X and Apple iOS.- Pre and Post deployment customer consulting and issue resolution.- Deploy Apple hardware, Mac OS X and Apple iOS on sites.- Work with Apple products sellers to ensure technical support and quality on Apple Professional Services engagements delivered by 3rd party providers.