Thalía González

Experience

• 

  The University of Iowa College of Dentistry

  Feb 2015 - May 2015

  Research Assistant

  • Used Spanish to interview the Latino community• Interacted with different communities surrounding the Iowa City area• Analyzed data to see how much the Latino community knew about their dental hygiene

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  City of Iowa City

  Apr 2015 - Oct 2016

  Operator

  • Collected water samples at the different stages of treatment• Tested the alkalinity, hardness, chlorine residual, turbidity, and pH of the samples• Answered customer service calls• Maintained adequate flow to service the city’s water demand

• 

  Gifu College of Technology, Japan

  Jun 2015 - Jun 2015

  Research Assistant

  • Traveled to Gifu, Japan to work with Gifu College of Technology’s faculty’s research• Learned to work with a different language and culture• Designed and developed a solar powered, portable phone charger using SolidWorks• Created and observed carbon nanotubes in a laboratory

• 

  Schneider Electric

  Jan 2016 - now

  ­Used Medallia to drive customer interactions, identify pain points, and increase customer satisfaction­Reduced damages on parcel shipments’ DCR by 50% by following the Lean Methodology­Collaborated with suppling plants to reduce damages and increase Shipping Golden Rules compliance­Digitized inspections to track Logistics Defect Rate (GoCanvas) and RCA/Nonconformance form (E-Inspection)­Eliminated a manual process to flex inspector headcount ­Local PFMEA Expert and Mentor & 8D Leader ­Developed Parcel Picking PFMEA to identifies areas of highest risks and implement corrective actions­Leveraged 8D Methodology to correct gaps in process­Addressed DC barriers by package restricting items, working with supplying plants to align on shipping quantities, and make necessary changes to the product labels Show less Achieved a $300k cost savings through data analytics for a major Offer Safety AlertManaged NAM’s master file for Masterpact Breakers inspected and created VIP customer reports Facilitated a High Tonnage press PFMEA for the Lexington, KY PlantCollaborated in the creation of the PQCS/P for ATPs in El Paso, TX Plant 3Developed the PFMEA and Control Plan for EP3’s SwitchBoardsImplemented digital check sheets for inspection with the use of tablets and GoCanvas Provided Quality Engineering support to EP3 by: dispositioning parts, weekly and monthly reporting, creating Cumberland Good monthly presentations and defining process quality metrics Show less

  • VIP Customer Experience Manager

    Jan 2024 - now

  • Customer Delivery Experience Project Manager

    Jan 2021 - Dec 2023

  • Customer Experience Engineer

    Jul 2019 - Jan 2021

  • Quality Customer Experience Engineer, Advanded Development Program

    Jun 2018 - Jun 2019

  • Manufacturing Engineer, Advanced Development Program

    Feb 2018 - Jun 2018

  • Quality Engineer, Advanced Development Program

    Jun 2017 - Jan 2018

  • Manufacturing Engineer Co-op

    Jan 2016 - May 2017