Experience

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  Clover south africa

  Jan 2007 - Dec 2011

  Managed all operations of a selected Region including warehousing, distribution, sales and administrative teams. Region consisted of 140 associates and included 1 Warehouse Manager, 1 Distribution Manager, 6 Account Managers and 1 Administrative Manager.• Received the award for Most Improved Region in 2011 within the company.• In 2010/2011 financial year, achieved highest return on investment percentage for Regional operating profit for the company.• Made changes within the daily operations of the region, identified certain employees for key positions and arranged for training for those employees. These changes led to the region achieving high profit margins thus resulting in receiving awards. • Key duties include setting up budgets and overseeing all departments,, HR issues, customer issues, branch profitability, developing new sales strategies to promote growth and managing of set fixed-cost budgets.• Conducted market research in the various areas and implemented sales, marketing and distribution strategies to increase the volume and assist with the bottom line profit.• Managed the key accounts on a monthly basis of certain top end customers and discussed performance and future sales strategies which assisted with building good customer relations.• Led the marketing and distribution strategies for both Clover and all principal products (Dannon, Eskort and Unilever).• Obtained US Permanent Residency visa and relocated to Cheyenne WY. Show less • Managing all account managers, merchandisers and customer profitability • Was directly involved with route planning (FLO System) and assisted in the planning of changing of delivery schedules which led to lower operating costs and higher profits within the branch• Responsibilities amongst others included setting fixed cost budgets for the sales department for each financial year and managing thereof.• By introducing new sales strategies and intensive merchandiser training, the sale volumes for 2008 vs. 2009 increased by 21%• Organized and conducted weekly meeting with sales staff to discuss performance and plans forward. • Arranged for monthly promotions at various top-end customers within the area which assisted with brand awareness and the marketing thereof.• Through my achievements within a short period I was promoted to Area Manager (Branch Manager). Show less • Managed the telesales personnel, account managers and merchandisers.• Conducted key accounting for Clover and principal products (Dannon, Eskort, and Unilever) at top and bottom end customers.• Arranged and conducted training and implemented an incentive scheme for both account managers and merchandisers.• Through changes implemented and relationships built with customers, I was able to increase sale volumes in excess of 30% in a 10 month period. • Decreased nominated delivery days per customer and implemented minimum order value per delivery/month. This decreased operating costs and promoted customers to increase volumes which in turn increased operating profits.• Due to my achievements within a short period, I was promoted to a larger area with more responsibilities. Show less

  • Regional Manager

    Dec 2009 - Dec 2011

  • Area Sales Manager

    Sept 2008 - Nov 2009

  • Area Sales Manager

    Jan 2007 - Aug 2008
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  Alco mobile storage and temporary fencing

  Mar 2012 - Dec 2015

  Regional manager

  Managed sales and rental contracts for clients distributed across Wyoming, Colorado, and Nebraska. Negotiated purchase of storage units and proposed marketing strategies to improve product value. Handled all customer-facing inquiries and escalations. Developed initiatives to improve driver engagement and general operations. Oversaw HR matters, including interviewing, hiring, and dismissals. ▪ Implemented strategic price increase strategy, boosting profitability by 8.5% within the first year. ▪ Stimulated demand by expanding marketing plan; boosted driver productivity using an improved pay structure. ▪ Established and built customer relationships resulting in increase in revenue and customer satisfaction. Show less

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  Safelite autoglass

  Jan 2016 - Sept 2024

  Developed effective sourcing plans for parts availability in alignment with store capacity to achieve annual revenue goals. Tracked and led a regional team of 42 Part Sourcing Specialists with a keen focus on Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), team processes, and productivity metrics. Forecasted, updated and tracked revenue goals for the assigned region (Texas, Colorado, Oklahoma, Utah, Washington, Oregon, Idaho, Wyoming, Alaska, Louisiana, North Florida and Hawaii). Facilitated full-cycle recruitment strategies encompassing selection, onboarding, training, and development. Monitored annual spend/operational budget. ▪ Transformed 2 underperforming Part Sourcing teams (covering the Rockies & Northwest), resulting in a 3-month increase in job completion and achievement of 2023 goals in < 6 months—with continued success into 2024. ▪ Established strategic relationships with Warehousing, District Managers, and Regional Vice Presidents across regions, improving both supply chain and customer service while positioning the company to exceed sales budget 4 years in a row. ▪ Devised and shared key growth strategies with other Regional Part Sourcing Managers, resulting in companywide adoption across all U.S. locations. ▪ Developed an effective onboarding and 7-week multi-phase training program—streamlining Part Sourcing, which drove accountability across all regions nationwide and improved cohesion using standardized workflows and processes. Show less Led the development of annual and long-term business plans for the Dallas district, ensuring alignment with regional goals and objectives. Oversaw P&L for a stagnant market, ensuring revenue and profitability goals were met. Managed expenses and set the overall market strategy and direction to implement across 8 locations. ▪ Restructured and reorganized District, leading to a strong market finish during the pandemic year, beating previous record by 18% while finishing 6.9% above budget in 2020 ▪ Pivoted to a fully remote work environment in 48 to 72 hours as a result of the pandemic by implementing strict sanitation requirements and temporary closure on selected locations, helping standardize operational workflows and processes while establishing a culture of accountability, expectations, mutual respect, and trust during a time of uncertainty. ▪ Transformed store leadership and team culture through effective P&L oversight, resulting in record-breaking profits, decreased expenses, and increased team engagement. Show less Managed 20 Technicians, 1 Lead Technician, Customer Advocate, and 1 Assistant Manager. Coordinated scheduling of routes, inventory, and daily business operations. Engaged, coached, and led the team to achieve service and quality goals. Relocated to DFW to acquire additional leadership experience. Supported Cheyenne, Wyoming location for 20 months and Mesquite, Texas for 19 months. ▪ Earned multiple awards for achieving all YTD sales targets (2019) on Center of Excellence; Recipient of 2x Midsouth Million Dollar Club awards for driving $6M in sales (2018, 2019)—increasing YoY in the market for installs and profit (2018, 2019). ▪ Successfully restructured the branch during a climate of economic instability (2016-2017), enabling the company to avoid layoffs while increasing headcount by 40% in 14 months—adding an additional Customer Advocate, Assistant Manager, and 3 Techs.▪ Invited by the VP for our branch to be featured in a companywide Leadership Learning Video Production (2018)—distributed to 89 districts across 700 locations companywide. ▪ Improved breakage, shrinkage, and waste (BS&W) from 8.15% to 3.30% (2018) through new warehouse strategies. ▪ Ensure the accuracy of stock through daily cycle counts. Show less

  • Regional Part Sourcing Manager

    Jan 2021 - Sept 2024

  • Operations Manager

    Nov 2019 - Jan 2021

  • Branch Manager (Operations)

    Jan 2016 - Nov 2019
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  Self-employed

  Jan 2025 - now

  Self employed

  Consultant.Experience in developing and executing winning sales and marketing plans across diverse markets, including Southern Africa and North America.Highly skilled in turning around struggling branches, markets, and regions and turning them into profitable sales units by leveraging a strong background in product sourcing, process development, market penetration, team building, and regional sales management and achieving profitability by managing margins and discounts.Track record of success generating revenue and a reputation for achieving regional plans and goals by leading, coaching, empowering and leveraging insights on goal setting, mentoring, employee engagement, and training. Show less