Experience

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  Pt infomedia solusi humanika (ish)

  Jan 2016 - Jul 2018

  - Leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization;- Lead the team in achieving the Key Performance Indicator (KPI) determined by the company;- Provide briefings, mentoring and counseling to team members with the aim of building an effective and conducive work environment, and comfortable for team members;- Oversee day-to-day operation;- Report on metrics;- Recognize high performance and reward accomplishments;- Suggest and organize team building activities, etc. Lihat lebih sedikit - Conduct and participate in all of UAT testing of digital service;- Analyze and research on impacts of the business in the market and presents comprehensive reports to manager and management to propose for implementation; - Analyze business process of competitor regarding digital service and prepare report for management in charge;- Work with team to develop and modify digital service forms, terms and conditions to ensure consistent updates in line with progress;- Monitor on performance of digital service; and take action through reporting during underperformance, etc. Lihat lebih sedikit

  • Customer Service Team Lead

    Jan 2017 - Jul 2018

  • Digital Business Operation Specialist

    Jan 2016 - Jan 2017
• 

  Pt. infomedia nusantara

  Jul 2018 - Jan 2020

  Help desk support specialist

  - Providing various information needed by customers and solving problem and issues through continuous coordination with field officers, as well as becoming a center point in solving field problems.- Responding to client support queries.- Providing support in person, over the phone, or via remote access.- Talking to customers by phone through basic problem-solving processes.- Running software diagnostic tools and physically inspecting hardware systems.- Following up with customers and completing support tickets, etc. Lihat lebih sedikit

• 

  Kantor hukum oteu herdiansyah s.h. & partners

  Jul 2020 - now

  Advokat dan legal consultant

  - Provide legal advice to clients;- Provide legal opinion and legal due deligence;- Conducts legal research;- Developing and implimenting litigation strategies;- Review agreements and etc.- Research relevant regulations for company business interests;- Provide day-to-day legal support., and- Representing client in court etc.

• 

  Lpk pt. enhaii mandiri 186

  Jun 2023 - now

  Legal expert (freelance)

  accompanying auditors on the ISO 37001;2016 (anti-bribery management system) audit as an expert in the legal field