Experience

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  Urj camp kalsman

  Jun 2019 - Sept 2019

  Support staff

  -Working with an international team-Scrupulous organization of the dining area-Maintaining order on the premises-Participating in weekly "brainstorming sessions"

• 

  Lotte wedel

  Jan 2021 - Jan 2023

  Quality department

  -Self-organization and management of own working time -Meticulous and precise due to the nature of the work-Constant teamwork

• 

  Coca-cola hbc

  Jul 2021 - Oct 2021

  Quality department

  -Managing a lab and a two-person team-Data analysis and accurate production planning-Recordkeeping-Responsibility for shipment logistics between plants

• 

  Sephora

  Jul 2022 - now

  - Implementing a new task, process, and communication management tool for seamless operations within two countries, streamlining workflows and enhancing collaboration across teams.- Providing daily support and troubleshooting for the implemented tool, ensuring its optimal performance and addressing user inquiries promptly.- Collaborating with various teams to gather requirements and implement system enhancements and upgrades for continuous improvement.- Implementing a solution to enable real-time interaction for Promotion Management- Configurating and supporting promotion offers within the solution for retail.- Daily support to HQ and stores, addressing technical issues and ensuring smooth operations of digital tools. Show less - Resolved technical issues by providing support to end-users through various channels such as email and phone- Developed user manuals and training materials to ensure that end-users could efficiently use IT systems - resulting in a significant reduction in support requests related to the application- Created IT solutions using Microsoft Power Apps and SharePoint that improved productivity and streamlined processes.- Configured hardware for HQ and retail employees, ensuring equipment was set up and functioning correctly.- Managed user accounts and groups using Active Directory to ensure access to necessary resources.- Led rollout of new systems, researching best solutions, meeting with representatives, and providing training to employees. Show less

  • IT Suport Coordinator and Local Project Lead

    May 2024 - now

  • IT Digital Tools Specialist

    Feb 2023 - Jun 2024

  • Information Technology Assistant

    Jul 2022 - Feb 2023