Shivashish Dwivedi

Shivashish dwivedi

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location of Shivashish DwivediGurugram, Haryana, India
Followers of Shivashish Dwivedi738 followers
  • Timeline

  • About me

    Senior MS Consultant driving customer success @Sprinklr | Experienced in SaaS and Hospitality tech

  • Education

    • International school of choueifat - al ain

      2009 - 2013
    • The american embassy school, new delhi

      2013 - 2015
    • Delhi public school, vasant kunj

      2003 - 2009
    • University of iowa

      2015 - 2019
      Bachelor of engineering - be mechanical engineering-design
  • Experience

    • University of iowa power plant (plant of bio mass, natural gas & coal based & steam production)

      May 2018 - May 2019
      Design engineer co-op

      ● Collaborated with Plant Supervisor, Director and Manager to define P&ID standards and implementation plans● Created accurate and detailed P&ID drawings using AutoCAD for steam production facilities, auxiliary boiler facilities, four chilled water plants and water purification plants● Gained hands-on experience in working with industrial energy producing equipment and ensuring timely completion of assigned tasks● Conducted thorough verification of system flow through P&ID drawings and provided final certification for publishing Show less

    • The university of iowa - college of engineering

      Aug 2018 - Apr 2019
      Design project sponsored by office of naval research (onr)

      ● Managed a team in the design of an autonomous underwater sea glider utilizing Creo Parametric, AutoCAD, and SolidWorks● Conducted FEA and CFD analysis on the wings and stern, utilizing Abaqus and Ansys Fluent for precise engineering● Designed and implemented a control system utilizing trim tanks (with two piston ballast tanks), Inertial Measurement Unit, Pressure sensor, Arduino MK101, and Ultrasonic sensors● Effectively managed cost and progress reports for the control system component of the project, ensuring timely and efficient completion Show less

    • University of iowa electrical distribution

      May 2019 - Aug 2019
      Mechanical engineering intern

      ● Conducted weekly performance review meetings with the Director of Electrical Distribution and head of Mapping Department to ensure project priorities were aligned and progress was on track.● Collaborated with Account Managers to prepare cost estimation reports, helping to ensure projects were completed within budget.● Organized and managed data related to electrical vaults and transformers, ensuring the accuracy and accessibility of critical information.● Utilized ESRI, a GIS software, to update and maintain the Electrical Distribution Map for publishing, ensuring that the map remained up-to-date and accurate. Show less

    • Cvent

      Jan 2020 - Jul 2022

      ● Managed and supervised teams of associates and senior associates, providing one-on-one mentoring sessions to enhance their client handling skills and educate them on Cvent's product line.● Consulted with and supported Cvent's enterprise clientele, offering best practice tips to boost their meeting attendance through Cvent's marketing engine.● Delivered personalized web-based trainings and presentations for new client on-boarding.● Conducted regular meetings with directors, assistant managers, and team leaders to discuss progress reports and feedback.● Introduced innovative ideas to increase client retention rates and improve overall team productivity and quality. Show less

      • Subject Matter Expert - Business Process

        Jan 2022 - Jul 2022
      • Senior Product Consultant - Enterprise/Mentorship

        Jul 2021 - Jan 2022
      • Associate Product Consultant - Enterprise

        Mar 2021 - Jul 2021
      • Associate Product Consultant

        Jan 2020 - Mar 2021
    • Birdeye

      Jul 2022 - Jul 2023
      Senior implementation manager, enterprise

      ● Successfully managed high-value enterprise clients with a quarterly ACV of over $1.5 million. Ensured smooth implementation processes and user adoption, utilizing task management tools such as Asana and Salesforce● Proactively collaborated with customers to understand their business operations and identify upselling and cross-selling opportunities. Generated over $70K in additional quarterly revenue through successful upselling efforts● Developed and maintained strong relationships with both customers and internal cross-functional teams, including product, sales, and support● Expertly managed integrations via Zapier, SFTP, API(Postman), and Birdeye's native integration to ensure seamless connections and data flow for clients Show less

    • Kayi riders group (krg)

      Jul 2023 - now
      Community manager

      ● Provided support and guidance for 40+ riders during strategic rides and events. Ensured their safety and coordination, fostering a collaborative environment. Emphasized dedication to Indian Army tributes and active involvement in community service initiatives.● Developed detailed ride itineraries, aligning routes with safety guidelines, fostering community engagement, and supporting community service projects.● Provided leadership during rides, emphasizing adherence to safety protocols, group values, and the tribute to the Indian Army. Collaborated with administrators to optimize logistics and enhance safety measures.● Worked collaboratively within the team, contributing to strategic planning, administrative tasks, efficient communication, and overall support for community service initiatives. Show less

    • Sprinklr

      Jul 2023 - now
      Senior ms consultant
  • Licenses & Certifications