
Timeline
About me
Embedded Engineer | Technical support specialist | RMA management
Education

Maktab rendah sains mara (mrsm) transkrian
2010 - 2014Spm
Universiti teknikal malaysia melaka
2015 - 2018Diploma of education electrical and electronics engineeringActivities and Societies: Orchestra of UTeM

Universiti teknikal malaysia melaka
2018 - 2021Bachelor of electronic engineering electrical, electronics and communications engineeringActivities and Societies: Participate in Innovation and Technology Competition 2020 and 2021 with title project 'The analysis of underlay between overlay Cognitive Radio network' and 'The analysis of power control in underlay Cognitive Radio network' respectively. Completing a final year project of The analysis of power control method in underlay Cognitive Radio network.In maximizing the usage of vacant spectrum holes that are not used by the primary user the Cognitive Radio network is used by the secondary user to transmit data in the spectrum holes. In this project, an investigation of power control which is a method to allocate power transmission in the frequency spectrum is been done. This project also, analysis the power control algorithm in… Show more Completing a final year project of The analysis of power control method in underlay Cognitive Radio network.In maximizing the usage of vacant spectrum holes that are not used by the primary user the Cognitive Radio network is used by the secondary user to transmit data in the spectrum holes. In this project, an investigation of power control which is a method to allocate power transmission in the frequency spectrum is been done. This project also, analysis the power control algorithm in the underlay CR network. The power control waterfilling model is implemented by following the underlay technique of the Cognitive Radio network. By using the energy detection in the frequency spectrum, the percentage of the spectrum hole is identified and the spectrum utilization after the power control method is implemented is also been identified. The simulation of the analysis is done in Matlab software. Show less
Experience

Mytron computer sales and services
Jul 2017 - Sept 2017Computer technician1. Providing service and selling computer equipment.2. Test, troubleshoot and repair client's computers, laptops or printers.3. Giving insight to client in buying product based on client's specification.4. Preparation list of computer and printer equipment and gadget accessories.5. Organizes product and equipment stocks.

Universiti teknikal malaysia melaka
Jul 2020 - Sept 2020Preventive maintenance technician1. Involving in operation and maintenance of Mechanical and Electrical system including audio video system.2. Performing preventive maintenance of electrical panel and feeder pillar.3. Handling tender project of repairing underground cable and street light in selecting contractor of the project and overseeing work progress status.4. Applying engineer management functionality in creating on-site schedule for tender project.

Startek
Jun 2022 - Dec 2022Technical support agent• Handled all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products• Working together with team leader to resolve customer’s issue and dispute • Working in a team to achieve the required KPI and SLA

G-technologies
Dec 2022 - nowEmbedded engineerTechnical Support: Consistently achieved high customer satisfaction ratings by resolving issues efficiently and effectively.RMA Management: Successfully reduced RMA processing times by 20% through process improvements and effective collaboration with internal teams.Root Cause Analysis: Implemented corrective actions that reduced recurring issues by 30%, significantly improving product reliability.Documentation Production: Produced comprehensive and user-friendly documentation that improved internal training processes and customer support experiences. Show less
Licenses & Certifications

Triz level 1
Universiti teknikal malaysia melakaMar 2021- View certificate
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Aigpe™ certified six sigma white belt
Advanced innovation group pro excellence (aigpe™)Mar 2025 - View certificate
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Aigpe™ certified failure mode and effects analysis (fmea) specialist
Advanced innovation group pro excellence (aigpe™)Apr 2025
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