Uchenna Kalu Eme

Experience

• 

  Department of Information and Public Affairs, The Presbyterian Church of Nigeria, General Assembly

  Jun 2007 - Oct 2007

  Public Affairs Assistant
• 

  Ekondo Microfinance Bank

  Mar 2012 - Feb 2013

  Operations Officer

  • Customer Service.• Posted daily bank transactions.• Cleared incoming and outgoing cheque.

• 

  Stegho Integrated Servcies Limited

  Feb 2013 - Sept 2014

  Office Administrative Assistant

  • Planned and coordinated business development events, partner retreats, holiday parties and more.• Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events.

• 

  Triosnergy Services Limited

  Sept 2014 - Jun 2015

  Administrative Officer

  •Administrative support duties involving budgets, policies, procedures, organization, planning, contracts, facilities, systems, equipment, supplies, personnel and special projects.•Supervise and coordinate activities of staff.•Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management.•Maintain management information systems (manual or computerised)•Maintaining the highest standards of administration in accordance with the agreed business process and that the required documentation is completed for all new business opportunities. Show less

• 

  Infodata Professional Services

  Jun 2015 - Jul 2018

  Sales Administrative Executive

  • Supervised 3 interns on customer service and office procedures.• Enhanced communication and bridged the gap between manufacturing department and executive team, fostering a sense of teamwork and collaboration.• Provided administrative support for the marketing department.• Sales administrative support duties involving budgets, policies, procedures, organization, planning, contracts, facilities, systems, equipment, supplies, personnel and special projects.• Provided support to the company’s sales team.• Processed orders and logistics.• Responded to customers with queries about orders or deliveries (Customer Service). Show less

• 

  Stone Edge Bar and Lounge

  Apr 2017 - Jun 2018

  Lounge Manager

  • Trained and supervised over 10 staff to deliver top-notch service and craft high-quality beverages.• Built rapport with beverage distributors to support timely inventory replenishment and favorable costs.• Cultivated positive and upbeat environment focused on quality drinks and affordable bar fare.• Empowered employees to solve operational challenges independently, and stepped in swiftly to manage escalations or conflicts.• Maintained compliance with all food and beverage regulations.• Oversaw special events and programs such as on-site catering and business conferences.• Managed establishment finances, including counting cash and receipts and completing bank deposits.• Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.• Improved team knowledge and abilities by training each in proper procedures and standards. Show less

• 

  Stegho Integrated Services Limited

  Aug 2018 - now

  • Consult with line management, providing HCM guidance.• Analyze trends and metrics in partnership with the HCM group to develop solutions, programs and policies.• Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations.• Maintain in-depth knowledge of legal requirements related to day-to-day management and operations reducing legal risks and ensuring regulatory compliance.• Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).• Work closely with management and associates to improve work relationships, build morale, and increase productivity and retention.• Provide HR policy guidance and interpretation.• Develop contract terms for new hires, promotions and transfers.• Provide guidance and input on business unit restructures, workforce planning and succession planning.• Provide support to Directors on Benefits and Compensation when needed to for employees.• Execute special projects as needed by HCM department• Define scope of project• Devise project plan to execute• Interface with HCM staff and other appropriate entities as needed Show less • Coordinating daily activities for the CEO, determining which information requires immediate attention and delegate or refer other matters to various staff and departments.• Maintain accurate schedule with regular updates to add business, family, and personal plans.• Handle correspondence, including emails, letters, mail, and text messages.• Arrange regional, national, and international trips, including all air travel, ground transportation, and hotel accommodations.• Handle confidential information with skill and discretion, including organizing calendars, updating records, and preparing correspondence.• Responsible for the procurement of supplies, maintenance of inventory records including supervision of staff performing these functions.• Reviewing and recommending administrative changes to ensure compliance with policy and improve work processes.• Advising other department heads and executes administrative policies at the direction of the executive.• Representing the CEO by planning, coordinating and participating in meetings, seminars, workshops, conferences and in-service training sessions.• Managing dairies, making and prioritizing appointments, planning and organizing meetings, events, conference call, Screening phone calls, enquiries, requests, incoming mails, post to ensure appropriate action is taken when suitable.• Support special projects by researching issues, compiling information, and drafting succinct summaries.• Carrying out background research, compiling and presenting information.• Preparing documents, reports, briefing papers, newsletters, and presentations to ensure the CEO is well prepared.• Implementing and maintaining procedures/administrative systems including sourcing and ordering stationery and office equipment, managing and reviewing filing, database and office systems.• Liaising with external clients’ suppliers and other staff and providing a professional service at all times. Show less

  • Head of Human Resources and Operations

    Jul 2020 - now

  • Executive Personal Assistant to CEO

    Aug 2018 - Jul 2020
• 

  West Midlands Combined Authority

  Jun 2023 - now

  • Project Support Officer - Business Processes

    Aug 2024 - now

  • Directorate Administrator

    Jun 2023 - Aug 2024