Sylvester Raj Pakalapati

Experience

• 

  IBM

  Jul 2012 - Aug 2016

  System Administrator

  • Installed, configured, and administered Windows and VMware ESXi servers • Worked on high priority 1 and 2 tickets, ensuring the issue is resolved within client defined SLA• Performed Windows and ESXi server patching, health check, created, and implemented change orders to fix non-compliant servers for internal and external audits• Configuring and administrating DNS, DHCP, web servers and other Active Directory services• Created and managed templates and clones and deployed new virtual machine servers• Administered, and performed troubleshooting for Windows file and print servers• Focal point for network printer queue creation and network printer issue handling • Created network shared drives, DFS shares and provided NTFS permissions to network users• Created, monitored, and administered DRS and, HA clusters, implemented VMotion and storage VMotion • Created new datastores and monitored performance and added new LUNS to datastore when required• Performed Windows patching and hardware upgrades on virtual machines • Worked on IBM, CISCO UCS and DELL servers, performed firmware upgrades on server hardware• Monitored ESXi and virtual machine performance (CPU, Memory, Disk and Network Utilization) using vSphere and vSphere web client • Performed administration of virtual switches, ports, and port groups • Worked on incidents, problems, change orders, work orders and service orders and ensured they meet SLAs. • Recognized by the senior leadership for proactively undertaking projects to fix Symantec antivirus issues on Windows servers ensuring servers are compliant• Participated in on call rotation and 24x7 support. Show less

• 

  DXC Technology

  Jun 2018 - Feb 2020

  Technical Analyst

  • Provided application support for a HealthCare client, by actively responding to incidents and service requests• Installed, configured, and monitored Windows and Linux servers• Engaged responsible teams to attend to high priority incidents in case of outages• Effectively worked with various cross-functional teams using ITIL framework and procedures through the incident lifecycle until restoration and closure• Effectively assessed impacts, prioritized, and categorized issues based on enterprise priority matrix• Ensuring transfer of data using WinSCP and ensuring batch programs running successfully in a Linux environment• Verify jobs are running on Linux servers in all three environments Dev, UAT, and Prod• Monitor vCenter and VMware virtual environment • Researched trends in the past issues and developed procedures which helped in increasing CSAT by 50% Show less

• 

  Concentrix

  Jun 2020 - Mar 2021

  Technical Advisor
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  BMO Financial Group

  Apr 2021 - Sept 2021

  System Administrator
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  Agfa HealthCare

  Sept 2021 - now

  IITS Global Monitoring Specialist