Mary O.

Mary O.

Followers of Mary O.74 followers
location of Mary O.Lagos, Lagos State, Nigeria

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  • Timeline

  • About me

    Customer Success Manager | Developing , Managing and Sustaining Positive Customer Relationships For 3+ Years | Over 90% Complaint Resolution | CRM Marketing| Business Development

  • Education

    • University of Ibadan

      2024 - 2024

      Project Management

    • Nexford University

      2021 - 2023
      Master of Business Administration - MBA (IN VIEW) Business Administration and Management, General
    • University of Ilorin

      2014 - 2019
      Food Science and Technology Second Class Upper
  • Experience

    • DANGOTE SUGAR REFINERY PLC

      Mar 2018 - Dec 2020

      _Quality Assurance (which involves analysing samples to ensure they are fit for human consumption before the next process to get end product, analysing chemicals before use in the factory and treatment of water)

      • Laboratory Specialist

        Apr 2018 - Dec 2020
      • 2years experience working with dangote sugar refinery

        Mar 2018 - Jan 2020
    • The Seal Group

      Jan 2021 - Oct 2022
      Client Service Associate

      Providing high_stakes customer service .Providing product and service information ,resolving products and service problems as well as suggesting information about other products which will inturn boost the success of the brand.Use internal system to record in a timely manner, accurate details of relationships with clients

    • Sofri Powered By Links Microfinance Bank

      Oct 2021 - now
      • Customer Service Supervisor

        Sept 2022 - now
      • Operations Specialist

        Oct 2021 - now
  • Licenses & Certifications

    • Diploma in Customer Relationship Management

      London Institute of Business and Management
      Jan 2023
    • Certified International Customer Service Professional

      American Certification Institute
    • Fundamentals of Human Resources

      Alison
      Jul 2022
    • CRM MARKETING

      Udemy
      Apr 2025
    • CALL/CONTACT CENTER MANAGEMENT

      Udemy
      Mar 2025
    • DIGITAL MARKETING

      Google
      Aug 2021
    • Data analytics

      Google
      Jul 2025