Mary O.

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Lagos, Lagos State, Nigeria

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Timeline
About me
Customer Success Manager | Developing , Managing and Sustaining Positive Customer Relationships For 3+ Years | Over 90% Complaint Resolution | CRM Marketing| Business Development
Education
- University of Ibadan
  2024 - 2024
  Project Management
- Nexford University
  2021 - 2023
  Master of Business Administration - MBA (IN VIEW) Business Administration and Management, General
- University of Ilorin
  2014 - 2019
  Food Science and Technology Second Class Upper
Experience
- DANGOTE SUGAR REFINERY PLC
  Mar 2018 - Dec 2020
  _Quality Assurance (which involves analysing samples to ensure they are fit for human consumption before the next process to get end product, analysing chemicals before use in the factory and treatment of water)
  - Laboratory Specialist
    Apr 2018 - Dec 2020
  - 2years experience working with dangote sugar refinery
    Mar 2018 - Jan 2020
- The Seal Group
  Jan 2021 - Oct 2022
  Client Service Associate
  Providing high_stakes customer service .Providing product and service information ,resolving products and service problems as well as suggesting information about other products which will inturn boost the success of the brand.Use internal system to record in a timely manner, accurate details of relationships with clients
- Sofri Powered By Links Microfinance Bank
  Oct 2021 - now
  - Customer Service Supervisor
    Sept 2022 - now
  - Operations Specialist
    Oct 2021 - now
Licenses & Certifications
- Diploma in Customer Relationship Management
  London Institute of Business and Management
  Jan 2023
- Certified International Customer Service Professional
  American Certification Institute
- Fundamentals of Human Resources
  Alison
  Jul 2022
- CRM MARKETING
  Udemy
  Apr 2025
- CALL/CONTACT CENTER MANAGEMENT
  Udemy
  Mar 2025
- DIGITAL MARKETING
  Google
  Aug 2021
- Data analytics
  Google
  Jul 2025