Experience

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  Sbc communications (now at&t)

  Jun 2000 - Jun 2005

  Integrated solutions executive

  • Consistently exceeded $4-5M sales objectives with many $1M+ projects by pairing short-term revenue goals with long-term strategic services sales and outsourcing offerings and including Total Cost of Ownership (TCO) and Return on Investment (ROI) Financial Analyses. • Assembled multi-disciplined teams and coordinated their efforts to develop and implement communications solutions comprised of world-class data, video and voice products coupled with strategic services for Fortune 500 companies in the NC Triad region.• Managed teams to conduct numerous enterprise-wide Vulnerability Assessments and Penetration Tests, evaluate security readiness of LAN, WAN, voice network, web presence and physical premises (through “social engineering”) and propose remediation.• Collaborated with clients to develop Asset Management processes to track large inventories of network gear requiring technology refresh or maintenance.• Developed strategies to sell SBC’s high revenue services portfolio by effectively utilizing Account Planning methodology to map out and track account penetration, issuing specific objectives for each member of the cross-functional engineering, sales, and support team.• Drove business through valuable partnerships with key manufacturers - Cisco Systems, APC, NetScout, TANDBERG and Nortel Networks - to bring industry-specific technologies to clients. Show less

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  Internetwork engineering

  Jul 2005 - Jan 2006

  Senior account manager

  • Engaged highly skilled engineering resources for IT networking and Cisco IP Telephony “converged networks” project implementations.

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  Ibm corporation

  Mar 2006 - Feb 2007

  Nc healthcare marketplace project manager

  • Supported the Nationwide Health Information Network (NHIN) Architecture Prototype Project, a contract with the US Dept. of Health and Human Services to design and implement a standards-based prototype for sharing healthcare information among EMRs and other disparate healthcare applications.• Developed and executed the NC Marketplace Project Plan using PMI Methodology to support the tasks, milestone dates and contracted deliverables of the very fluid IBM NHIN Project Plan. • Cultivated interest within designated communities to participate in the project by crafting a motivating message and then developing and maintaining relationships with Executive, Medical, and IT staff from major hospitals, medical practices, national labs, local health departments, vendors and patients while being sensitive to the many political, technical, and clinical drivers within the provider communities. • Conducted and documented weekly status teleconferences, captured stakeholder input, coordinated business processes and architectural tasks, resolved contractual and technical issues, mitigated risks, and promoted collaboration between IBM project virtual team members and NC healthcare participants. Show less

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  Bank of america

  Aug 2007 - May 2009

  Project manager / project coordinator

  • Managed Voice over IP implementation project sites for AT&T at Bank of America locations throughout the US. • Successfully utilized matrix management to direct cross-functional site survey and installation teams in multi-phased deployments for one of the world’s largest Cisco IP Telephony projects.• Gathered comprehensive documentation on existing phone services, interviewed bank associates for their detailed future phone requirements, and aided with the programming of over 10,000 phones.• Utilized a variety of metrics, analysis tools and detailed project processes in both Excel and MS Project to track execution progress and used SharePoint for document storage, retrieval and sharing with team and key stakeholders.• Provided process improvement by evaluating current tasks and work plans and then recommending and implementing standardized business practices and enhanced client interface models. Show less

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  Wachovia, a wells fargo company, contracted thru apex systems

  Nov 2009 - Jun 2011

  Sr. business analyst / project manager

  • Co-managed merger-related migration projects for the Information Security group, primarily centered on a Juniper Networks VPN Remote Access solution for Wells Fargo team members.• Assembled resource teams, led project meetings, established remediation process, handled preliminary contract negotiations, and created and tracked project plans in Microsoft Project. • Established communications plans, presented project details to Line of Business management teams, collaborated with Corporate Communications on team member communications, reworked technical documentation for helpdesk support, developed end user website information and help guides, and became SME on documentation for the Remote Access group.• Managed product and user acceptance testing, change record (CR) process, deployment of solutions via Microsoft System Center Configuration Manager (SCCM), end user feedback and trouble ticket response coordination through the help desk second-level support team.• Used Microsoft SharePoint, Word, Excel, Access and Publisher as tools for daily project work. Show less

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  Volvo rents

  Jun 2011 - Jan 2012

  Senior project manager for infrastructure and operations (contract position)

  • Planned and managed rapid installation of private voice & data network for existing, acquired and new “greenfield” Volvo Rents Stores in the US and Canada – 49 completed, 32 in progress, 55 in planning.• Managed project team relationships with VR store staff, PAETEC/Windstream, CCI Telecom, Ricoh. • Implemented the organization’s strategic plan by facilitating technology refresh of AVAYA office phones, Ricoh printers, Cisco and Adtran network hardware in Volvo Rents stores.• Analyzed existing Volvo Rents store contracts and services billing for projected $40K monthly savings. Show less

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  Wells fargo

  Feb 2012 - Apr 2024

  • Coordinated Wachovia Bank to Wells Fargo merger-related multi-year migration projects for the Information Security group, primarily centered on a Juniper Networks VPN Remote Access solution for Wells Fargo team members.• Assembled 5-20-person resource teams, led project meetings, established remediation processes, managed stakeholder relationships, and handled preliminary vendor contract negotiations. • Developed customer experience strategy for application development team using Agile, to improve requirements gathering and status updates with requestors.• Designated the Subject Matter Expert for all end-user and technical documentation for the Remote Access Services group. Led product training sessions. Collaborated with helpdesk on how to provide support for our products and services. Advocated for our end users, to ensure exceptional customer service and attain excellent customer approval rating. • Established communications plans and presented project details to Line of Business management teams, then wrote and distributed communications to 150K+ team members for a variety of projects. Show less

  • Senior Business Analyst / Project Manager

    Jan 2014 - Apr 2024

  • Sr. Business Analyst / Project Manager contracted thru Apex Systems

    Feb 2012 - Dec 2013
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  Honky tonk smokehouse

  Jun 2013 - now

  Restaurant owner

  My husband and I own a small, fast-casual restaurant specializing in beef brisket, pork barbeque, baby back ribs and several other smoked meats. We are also known for our extensive side and dessert options. We have a 60-seat dining room and a strong take-out business. We deliver with advance notice and often serve onsite for weddings and special events. https://www.honkytonksmokehouse.com