Experience

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  Simplexity

  Oct 2005 - Mar 2007

  - Provided real-time operational analysis and decision making to support a four site international call center enterprise servicing over 100,000 calls per month.- Produced operational reports, analyzed data and presented results that clearly identify trends and opportunities for improvement.- Acted as a liaison between multiple groups including operations, training, quality monitoring, reporting and analysis, call center unit managers, telecom and others to provide feedback and recommendations. Show less

  • Business Analyst

    Aug 2006 - Mar 2007

  • Operations Specialist

    Oct 2005 - Jul 2006
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  Intersections inc.

  Mar 2007 - Aug 2012

  • Oversee the Consumer Direct project portfolio to efficiently allocate resources, maintain the project schedule, track budget and report status• Manage the organization, management and implementation of IT, marketing and web related projects• Facilitate the concept development process and manage all aspects of design, testing, quality assurance and delivery • Communicate with key stakeholders including business clients, developers and other internal teams to clarify requirements, manage expectations and resolve any issues that may arise• Ensure that issues and risks are captured, documented, managed, escalated and resolved in a timely and effective manner• Develop positive and trusting relationships with the client and project teams• Consult as a subject matter expert on all client migrations to the new eCommerce web platform applying insight, skills and expertise to ensure smooth implementation Show less

  • Senior Project Manager

    Jul 2011 - Aug 2012

  • Project Manager - Marketing Operations

    Mar 2007 - Jul 2011
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  Esi international

  Jan 2012 - Jan 2013

  Program manager

  • Lead all major cross-functional technical implementations and process improvement initiatives• Perform as a project lead on advanced specialized projects or in the resolution of technical problems that would critically impact ESI's daily operational performance• Establish the new corporate-wide project management policies, procedures and forms• Work with Information Technology departments to ensure systems meet the business needs and conform to business processes and data quality governance• Lead effectively the internal and remote project teams of 10 to 30 people through the project life cycle Show less

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  Equifax

  Feb 2013 - Feb 2015

  It project manager

  • Managing and enhancing the portfolio in collaboration with stakeholders to identify and prioritize strategic investments • Coordinating with key internal and external stakeholders, ensuring all parties are appropriately informed, engaged and driving desired results in support of strategic initiative/project• Applying process improvement methodologies and principles to conduct periodic process reviews and make recommendations for continuous improvements• Educating the organization about agile software development and scrum methodology by conducting workshops• Monitoring key performance indicators to evaluate the success of the projects, processes and operations• Managing the resource and infrastructure budget to ensure all projects are delivered on time and within planned budget• Recruiting and on-boarding high quality employees to ensure the projects are delivered within established timeline Show less

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  American express

  Mar 2015 - now

  • Leading agile development team of 10 people to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance• Working within and across business units to prioritize, plan, and execute the development schedule for major product releases• Managing and track team velocity, financials, and other KPIs in relation to the plan and published progress reports• Assigning development resources to activities and monitors performance across resource channels• Maintaining dependency plan between planned sprints across engineering, infrastructure, and third-parties• Managing and appropriately escalating delivery impediments, risks, issues, and changes tied to the product development initiatives• Ensuring deliverables across engineering teams are high quality and clearly documented• Conducting daily stand-ups and retrospectives at the end of each sprint, and ensure that the team is continuously learning from the past - Identifies opportunities to adopt innovative technologies Show less

  • Director Of Product Development

    Jun 2021 - now

  • Release Train Engineer

    Jan 2020 - Jun 2021

  • Technical Project Manager

    Mar 2015 - Jan 2020