Experience

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  Office of sen. sergio osmena iii

  Sept 2001 - Jun 2004

  Political affairs officer

  • In charge of daily administrative duties such as correspondence between office of the Senate, other resource units and government agencies.• Create presentation for senate hearings and research for senate's projects.

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  Convergys

  May 2006 - Sept 2007

  Customer care officer

  • Responsible for subscriber's account maintenance and general enquiries.• Upselling subscriptions and phone minutes.• Cluster leader responsible for monitoring co-agents performance through coaching and feedback, call auditing, and process documentation updates.

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  Singapore general hospital

  Feb 2009 - Apr 2010

  Healthcare executive

  • Supervision of healthcare assistants, aids, porters and etc. to provide 24/7 support to SGH personnels for smooth hospital operations.• Supported and handled staff enquiry in portering related services and ensures compliance with Transportation Office policies and regulatory requirements. • Handpicked to receive and screen hospital visitors in order to mitigate H1N1 spread.• Core Value Recognition Awardee.

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  Singapore telecommunication pte. ltd.

  Apr 2010 - Jun 2012

  Fiber line trainer/ operations support officer

  • Handles escalation. • Chase CCOs on their pending cases and ensure that these are monitored, followed up and closed. • Provides resolution on customer's escalated complaints. • Identify and correct discrepancy reports of work orders. • Monitoring and clearing of unsuccessful Fiber installation. • Effectively deliver and facilitate adult classroom training to ensure workforce preparation. • Complete daily training administrative work, such as tracking of student data, and other administrative tasks as required in a timely and accurate manner. • Facilitate transition of students from training to work environment, ensuring competency levels meet business needs. • Acquired Certificate of Completion for QAF-TL Coaching Workshop. • Part of pioneering team of Singtel when it launched fibre in Singapore. Show less

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  Philex mining corporation (a subsidiary of the first pacific company limited)

  Aug 2012 - Nov 2014

  Executive assistant to vp and cio of corporate it

  • Performs EA tasks to the VP and CIO of Corporate IT. • Schedules executive meetings.• Assists CIO in preparation of presentation materials and ensures that meeting needs are set.• Assists with VP and CIO's travel arrangements. This includes hotel booking and ground transportation.• Oversees conference room scheduling and manages VP and CIO's schedule and calendar.• Supervises and works with administrative assistant in providing strong administrative support to overall office functionality. • Oversee administrative assistant with daily tasks, this includes processing of payments for projects spearhead by Corporate IT, for agencies who provide manpower or contractual services, for supplies and equipment (such as desktop, laptop, toners, mobile phones to name a few).• Liaises with agencies for the recruitment of IT project based employees.• Responsible for the recruitment process of IT project based employees. From scheduling of interview, exam and contract processing.• Participates in 2014 budget preparation of Corporate IT.• Monitors help desk cases to ensure that they are assisted from start to finish. • Provides support role to Corporate IT team.**As Project Coordinator**• Responsible for the communication and management of schedule.• Involved in the minutes taking and ensures compliance of requirements during vendor selection for the preliminary phase of ERP.• Coordinates with stakeholders (committee members, consultants and vendors to name a few) who are part and parcel of Corporate IT projects.• Arranges logistics for the department and projects spearheaded by Corporate IT.• Feeds Project Manager with progress on the assigned project.• Documents progress on the assigned project.• Handpicked as member of Change Architect Team, who bridges management and employees as change is introduced in the organization.• Acquires Certifications on Change Management, Effective Communication Skills and Project Management Training Program. Show less

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  Mckinsey & company

  Nov 2014 - Mar 2016

  Executive assistant to associate partner

  • Organize and maintain calendar (s) for assigned associate partner. • Manage all communications including responding to correspondence that does not require personal attention of CSS.• Handle all telephone calls in a professional and efficient manner; develop strong ongoing rapport with Assistants supporting client executives.• Produce accurate, properly formatted documents and reports, frequently under tight time constraints.• Work collaboratively with other executive assistants to ensure backup coverage.• When needed, support the planning and execution of major projects, conferences and other off-site Meetings.• Provide range of administrative support (e.g, travel scheduling, file organization, expense report submission).• Accounting administration to effectively provide leverage to CSS. Show less

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  Schneider electric

  Apr 2016 - May 2022

  Executive assistant to country president

  • Completes a broad variety of administrative tasks for the CP including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.• Plans, coordinates and ensures the CP's schedule is followed and respected. Provides gatekeeper and gateway role, creating win-win situations for direct access to the CP's time and office.• Communicates directly and on behalf of the CP, board members, donors, foundation staff and others, on matters related to CP's programs and initiatives.• Researches, prioritizes and follow up incoming issues and concerns addressed to the CP, including issues that are sensitive and confidential in nature. Determines appropriate course of action, referral or response.• Provides a bridge for smooth communication between the CP's Office and internal departments, demonstrating leadership to maintain credibility, trust and support with senior management staff. • Works closely and effectively with the CP to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a barometer, aware of the issues taking place and keeps the CP updated.• Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the CP, some of which may have organizational impact.• Successfully completes critical aspects of deliverables with hands-on approach, including drafting acknowledgement letters, personal correspondence and other tasks that facilitate CP's ability to effectively lead the company.• Prioritizes conflicting needs; handles matters expeditiously, proactively, and makes a follow through on projects to ensure successful completion, often with deadline pressure.• Maintains confidentiality and uses high degree of discretion. Show less

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  Cimb bank philippines

  May 2022 - Oct 2022

  Executive assistant to chief executive officer
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  Property company of friends, inc.

  Jan 2023 - now

  Executive assistant to the president (manager)