JOSEPH JOEL THOMPSON

Experience

• 

  Sysco Foods

  Nov 2001 - Dec 2007

  Agreements Coordinator / Merchandiser

  • I procured merchandise from national brand vendors. I set up new vendors and product lines in the AS400. I maintained high customer fill rates and inventory turns. Utilized AS400 forecasting tools for correct orderings to maintain a 99.8% Service Level for my lines of business. I entered and maintained master deviated pricing agreements into the AS400. I interacted with Corporate for tracking payment of corporate vendor receivables and collections for two Sysco operating companies. I had daily interaction with local vendors to resolve unpaid receivables. I was responsible for aged receivables follow up and collections on my assigned vendors. I personally reduced Over 90 Days Receivables from $900k to under $100k in 6 months. I maintained the Customer Performance Agreement System, ensuring correct pay out of customer allowances. This involved tracking, processing, and issuing rebate payments for over 200 customers monthly and a $3.4mil payment book. Show less

• 

  TXI

  Dec 2007 - Sept 2008

  Computer Help Desk / Hardware and Software Administration

  • First line of support on a corporate help desk. o Maintained and performed troubleshooting on computer hardware, software and network issues. • Installed and configured new PC and Macintosh hardware and software. • Configured and set up printers and other network devices. • Performed Adds and deletes for new user accounts to the corporate network• Password reset and lockout access for end users.

• 

  TXU Energy

  Sept 2008 - Aug 2017

  • I took over and managed the third party broker payments process for 100+ Vendor trade partners for a $1.5 million monthly payments book. I expanded the Third Party Payments Database, improved reconciliation tracking and drove improvements for processing of monthly third party payments. I created an innovative payments workflow to ensure on-time delivery of payment metrics while also reducing reporting errors to less than 2% I exceeded expectations with a focus on customer satisfaction. Adjustments then only came from data input errors from other teams or one-off requests from sales management. I streamlined the necessary steps and was very proactive in identifying and correcting issues before they made it to finance and paid in error.• These improvements reduced the broker payments timeline from 3 weeks to 1 and from 2 required employees to 1. Reduced work outlay from 80 hours to less than 40 from start to finish. I also created a mail merge to notify 120 brokers of their payment dollars each month and provide each with their pertinent documentation.• Provided analytical support for senior management’s ad hoc requestso With Salesforce and Excel, verified remaining upfront marketing program dollars for sales.• Established and maintained rigid controls to align with extensive regulatory requirements and met audit compliance standards to meet Sarbanes-Oxley Controls including end-user training and support as well as preparation of documentation. I was also responsible for handling data requests from Deloitte auditors.• Prepared financial reports, charts, and graphs for the accounting month close. o Performed reverse accrual of broker payments made in advance of proven customer usage. o Prepared account reconciliations for multiple cash and prepaid liability accounts utilizing MS Excel.o Prepared month end journal entries related to SG&A accounts including third party prepaid accrual and monthly usage sales tracking bonuses. Show less I was also the Bill Audit subject matter expert for Large Commercial and Industrial and Hybrid billing account types. The challenge was to validate an entire billing population daily and weed out invoices that were deemed as “bad” bills. I trained 2 new hires as well as the internal SOX audit team on the bill audit processes I established. I also assisted the technical staff with the creation of an agreements database that housed all of the contract values. 17,000+ invoices could be checked daily for issues where only 2-3% of the entire population could be checked before. I used SAP and Excel to create multiple complex billing calculators. Show less

  • Analyst II - Large Business Operations

    Nov 2015 - Aug 2017

  • Analyst I

    Sept 2008 - Nov 2015
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  A360inc

  Oct 2017 - Nov 2018

  Document Analyst

  • Write HotDocs code from the library: create variables, computations, dialogs, and scripts• Conduct interview of law office personnel regarding procedural & legal requirements• Apply business rules & laws to incorporate logic in the automation of Word document templates • Create mock test cases and test document templates in UAT for all possible scenarios• Troubleshoot – including but not limited to reviewing XML and answer file• Provide specifications for user acceptance testing• Consult with National Operations Managers/team members to ensure consistency• Maintain customer support ticket system Show less

• 

  Cognizant

  Jan 2019 - now

  Product Owner

  Create User Stories in the Agile Standardized format.Conduct User Story reviews and gap analysis between Capabilities, Features & User Stories to support Day-1 business expectations & validate post-deployment operational expectations to leverage new capabilities. Take ownership and accountability for PO deliverables with elicitation and analysis plans to deliver committed work within each PI timelineComplete requirements (User stories) analysis, maintain requirement repositories/State Documents, and ensure the User Stories & solution meets the requirements/business expectations through implementation.Work products include documentation, requirement models, use case scenarios, review test cases and document requirement repositories/state documents.Input and track down dependencies. Ensure that analysis artifacts follow established standards and processes with consistency and are entered into the correct project tools, Jira, Jira Align & SharePoint.Utilized FIGMA to view, test and edit designs for websites, mobile apps, and text/email messages. ​Review and approve high-level designs, functional specifications, user interface designs, and test cases.Provide implementation support by attending defect and UAT meetings and participating in pilot/launch activities.Identify issues and risks, understand, and work it in a manner that mitigates risk to quality, timeline, and scope Show less