Experience

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  Chessington world of adventures resort

  Mar 2014 - Oct 2016

  • Team Leader

    Apr 2016 - Oct 2016

  • Rides and Attractions Senior Operator

    Aug 2014 - Mar 2016

  • Rides and Attractions Attendant

    Mar 2014 - Jul 2014
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  Usc

  Nov 2014 - Feb 2015

  Sales assistant
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  Teamsport indoor go karting

  Nov 2016 - Mar 2017

  Duty manager

  - Recruitment of staff and management of staff performance. - Building morning and evening checks followed by the management of pre-event checks. - Handling of in person sales and upselling additional experiences as well as upgrades. - Running the events and fulfilling operational roles as required. - Cash handling, flout management and reporting of financial day to day results.- Banking business funds and updating reports. - Checking guests in for events and checking all required documentation has been completed.- Reports on the day’s events and operation summery.- Morning Briefings for the team and safety briefings for all site visitors. - Testing the equipment and building inspections.- Resolving guest inquiries and event challenges on the date and for future visits. - Marketing and management of our members and social channels. Show less

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  Chessington world of adventures resort

  Mar 2017 - Mar 2019

  Rides and attractions assistant area manager

  - Recruitment of staff and management of staff performance. - Thorough Safety Inspections on the Rides when considering operational and emergency requirements (Not ride Technical requirements as these are completed by our Engineering Teams)- Daily spot checks on the Rides.- Morning Briefings to the team and end of day performance/training debriefs. - Leading Staff incentives and Socials to improve staff engagement. - The resetting of Rides during shutdowns as required when fully trained and the operational procedure requires this. - Leading high level evacuations of Guests when stuck at height. - Tower rescue/ rescue the rescuer during ride evacuations.- Duty manager for the department.- Management of the Area day to day ensuring the operation runs smoothly and staff welfare is cared for. - Organizing training plans for my team.- Running of the driver Programme for the Safari ride experience called Zufari.- Key document management through creation including COSWP’s, Risk Assessments and SOP’s. - Operating rides and driving our Safari Expeditions Trucks. - Scheduling staff and managing resource model to stay within budget. - Staff engagement.- Responsible for maintaining the standards and managing the 9 attractions in my area. Show less

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  Legoland windsor resort

  Mar 2019 - Jun 2022

  Rides and attractions manager

  - Operational project management of the new land LEGO Mythica where we opened 2 new attractions including the UK’s first flying theatre ensuring we were ready to open as scheduled through training, document creation and recruitment to name a few with us creating a brand new rides team for this area of the park.- Assisting with the integration of the CMD First Option Ride App with LEGOLAND Windsor being the first Merlin Park to integrate this new system. - Recruitment of staff and management of staff performance. - Morning Briefings to the team and end of day performance/training debriefs. - Daily spot checks on all rides within the resort ensuring standards, consistency and competency. - Leading Staff incentives and Socials to improve staff engagement. - CRD Rescue Trained to Rescue the rescuer.- Working at Height Equipment Inspector and auditor.- Leading high level evacuations of Guests when stuck at height. - Duty manager for the department.- Management of Christmas set up and take down operation including the retrieval, disposal and management of event resources and vehicle transport.- Directly reporting to the Senior Rides Manager and being the decision making lead for a specific area. - Review of new legislative requirements regarding water rides within the UK and managing that process for the resorts rapids ride being Vikings River Splash. - Key document management through creation including COSWP’s, Risk Assessments COSHH and SOP’s. Show less

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  Legoland korea resort

  Apr 2022 - May 2022

  Rides and attractions manager legoland korea taskforce

  I spent two weeks from the end of April to the start of May assisting the Rides and Attractions team at the LEGOLAND Korea Resort as part of an amazing operational task force team from across the globe in the lead up to the resorts official grand opening on the 5th May.- Ride operational reviews with the onsite team where data and suggestions for improvement were implemented.- Operational support to other departments and with the grand opening set up preparation.

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  Chessington world of adventures resort

  Jul 2022 - Oct 2023

  Rides and attractions area manager

  - Operational project management of the new land World of Jumanji featuring the world’s first B&M boomerang wing coaster as well as two supporting flat rides. Ensuring we were ready to open as scheduled through training, document creation, recruitment and procedure review. - Creating, managing and implementing the CMD First Option ride app at the resort from scratch.- Creating and completely changing our training process through the online people portal function to create a more seamless journey for staff that ensures a higher completion rate and is more user friendly. This included online training videos, online interactive tests and new assessment/competency initiatives in line with Merlin required competency policies. - Managing a high number of direct reports being 1 Assistant Area Manager, 5 Team Leaders and 3 Permanent Operator Trainers.- Managing the overall running of the Rides and Attractions Operation at Chessington reporting directly into the Head of Park Operations until April 2023 and then reporting into the Director of Operations from May 2023. - Conducting in-depth and timely Health and Safety investigations when a breach occurs. - One of the site leaders for Accesso products and management of functions such as the virtual queue operation and Ride Access Pass. - Providing leadership, direction, and management of employees who deliver and maintain the company’s product and service.- Ensuring guest service and safety standards meet Merlin as well as industry requirements.- Working with our Maintenance, Security, HSS, Sales and Marketing, Finance, HR, Guest Excellence teams to ensure a healthy working partnership as well as maintain the upkeep of presentation and protection of the resorts assets.- Responsible for and supports the overseeing of department recruiting, staffing, training, development, performance management, team building and other people and culture initiatives. Show less

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  Merlin entertainments

  Mar 2023 - Aug 2023

  Continuous improvement project delivery

  - Working with our Continues Improvement Teams and the Head of Continues Improvement for Europe Resorts to delivery a verity of projects for the Chessington Rides Department.- To drive change and improvement through data led decisions for our newest Chessington roller-coaster being Mandrill Mayhem and to then implement such changes.- Leading and assisting the development of the CMD First Options Ride App so that this can fulfil the needs of the Chessington Rides team but also to assist our other Merlin Resort Theme Parks with the functionality of these changes.- Delivering Rides App training and set up assistance for our other Merlin Resort Theme Parks/LEGO Parks including LEGOLAND Malaysia, LEGOLAND Germany, LEGOLAND Billund, LEGOLAND Japan, Gardaland Resort and Alton Towers Resort. Show less

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  Legoland® malaysia resort

  Nov 2023 - Dec 2024

  Park operations manager

  Responsible for the resort’s Admissions, Guest Services, VIP, Education, Superhero (Multi Skill) and Rides/Attractions departments. Additionally:- Achieved our 60% increased VIP revenue target compared to 2023, by period 8 2024. This team accomplishment was helped by a relaunch of our VIP experiences function and creation of the new silver and gold packages. - Driving positive changes to processes between attractions and maintenance teams through control boards, new documentation, new physical communication tools and new daily attraction readiness reports to all levels in those departments. - Driving new ride app innovations and conducting testing with CMD, CI and our other Merlin Theme Parks.- Project work on upgrading our admission systems, reporting processes and data gathering.- Internship point of contact and support for our first Operations Management intern as well as providing mentorship discussions with other members of the Merlin family.- Operations documentation review and digital initiatives.- Management of negotiations, supplier and cost organizing as well as multi department communications for upcoming Capex projects for the resort. Also, would contribute to other department leading resort Capex improvements. - OPEX management for my departments and approvals for other operations departments in the absence of the Operations Director.- To fulfil required Operations Director duties and tasks in their absence such as providing resort operations updates and attending senior leadership meetings organized by the Divisional Director. - Organizing, reviewing, setting up and communicating internally IBCCES requirements and tasks to resort and HOD's.- Certified as one of the Resort 1/Park Duty Managers with responsibility for the Theme Park, Water Park, Hotel and Sea Life Aquarium on duty days. Show less

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  Legoland® shanghai 上海乐高乐园度假区

  Feb 2025 - now

  Senior operations manager

  Working closely with the Operations Director and Head of Operations to drive the operational readiness and visitor experience focus for the operations departments ahead of the resorts grand opening in summer 2025.