Experience

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  Walt disney world

  Jan 2010 - Jan 2010

  Sales and merchandise intern

  ● Provided excellent guest service to hundreds of guests daily and received expert classroom hospitality training by seasoned professionals.● Opened and closed the store, managing thousands of dollars in cash, completing and filing paperwork, and computing projected weekly and monthly budgets. ● Advised guests on park offerings, listening to their plans and identifying arrangements so they made the most of their visit to Disney World.

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  Animeals food bank and shelter

  Jan 2010 - Jan 2011

  Marketing and business development

  ● Identified target audiences, tailored marketing and branding concepts for expansion into identified demographic to encourage people to volunteer and donate funds ensuring no animal goes hungry.● Won first place in a national on-line challenge competing to win free pet food through extensive branding, monthly advertisements, and reaching out to demographics state-wide. . ● Coordinated raffles and donation nights at community events, including parades, university athletic events, and games of the Missoula Maulers, a USA Hockey-sanctioned Tier III Junior A ice hockey team.● Created spreadsheets and Word documents to organize data and establish efficient data processing systems, as well as innovated and implemented multiple ways to raise funds and increase food donation. Show less

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  The resort at paws up

  Jan 2011 - Jan 2015

  Concierge and conference services manager

  ● Provide exceptional, personalized service while developing and executing all aspects of sales meetings and corporate incentive programs, weddings, family reunions and group retreats. ● Lead site tours for potential clients and maintain and uphold sales contracts.● Coordinate group food and beverage, transportation, special entertainment, audio – visual, recreation, activities and spa, lodging and meeting space needs. Liaison with individuals among the group to discover specific, individualized needs such as dietary restrictions, allergies and / or special celebrations or occasions they would like acknowledge. ● Develop individualized detailed itineraries based on guest requests. Continue an open forum with the guest so that they have a reliable source in requesting changes and additions to their schedule. ● Create banquet event orders based on the food and beverage needs and requests of the group in order to ensure efficient flow of communication within and between departments. Recommend menus based on venue, group dynamic, dietary restrictions and budget.● Schedule, attend, and lead group resume and banquet event order meetings with resort management team. ● Maintain group lodging, event and food and beverage billing prior to, and throughout each program.● Designate, source and maintain relationships with vendors to include such things as golf properties, florists, bakers, musicians, entertainers, rental car agencies, etc. This includes creating contracts, requesting payment and confirming entertainers / vendors hired. ● Execute the program by remaining present throughout the stay in order to repair unforeseeable challenges, carry out last minute requests and enhance the overall guest experience by providing the highest level of service. Go above and beyond in order to anticipate guest needs and make them feel special in an unexpected way. Build lasting relationships with guests to ensure a memorable and incomparable experience. Show less

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  Gallatin river lodge

  Jan 2016 - May 2018

  Assistant general manager
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  Sacajawea hotel

  May 2018 - Sept 2019

  General manager