Experience

• 

  Bank alfalah limited

  Dec 2012 - Apr 2017

  Supervision and controls of branch operations. Customer Relationship Officer, Clearing & Remittance Officer, Account Opening Officer.

  • Counter Service Manager

    May 2016 - Apr 2017

  • Operation Officer

    Dec 2012 - May 2016
• 

  Soneri bank limited

  May 2017 - Jul 2020

  Supervision & Controls of day to day Operations.Ensure strict compliance of laid down procedures e.g. AML & KYC policy.Direct supervision of the cash Department including both local and foreign Currency transactions.Manage and process work to ensure that time and quality standards are met in accordance with SOP & other COK guidelines.Be conversant with the AML & KYC policy of the bank in order to track & report suspicious transactions to concerned department.Maintain records for the department to furnish accurate MIS reports to COK and returns to SBP.Ensure that cash is handled in accordance with SBP and Banks’ own guidelines and that cash is sorted and placed in the vault in accordance with SBP instructions.To inculcate positive attitude and ‘Customer comes first’ approach in all endeavors related to both Internal & External Customers.Ensure that Zakat and other government taxes are correctly deducted and deposited with the relevant authorities.Ensure that all SBP, HO and other regulatory reports are sent to the respective departments on or before due dates.Handle customer/correspondent banks queries and ensure complaints are addressed promptly and within service standards to achieve customer satisfaction.Interact with BM to resolve customer complaints / issues.Ensure strict compliance of Bank’s policies.Impart training to subordinates to develop core competencies enabling to create a backup.Identify training needs of staff of the department to improve operational efficiency.Exercise rotation policy within the department to be ready for all emergencies.Ensure no exceptions are allowed by compromising on basic controls and compliance policy.Any other work assigned from time to time.Processing of PRIs (Remittance from Abroad) i.e. Money Gram, Xpress Money,Cash Xpress, RIA & AL Ansari. Show less

  • Branch Operations Manager

    Feb 2020 - Jul 2020

  • Counter Service Manager

    May 2017 - Feb 2020
• 

  Bank alfalah limited

  Jul 2020 - Dec 2021

  Branch operations manager
• 

  Soneri bank limited

  Dec 2021 - now

  • Branch Manager

    Jan 2024 - now

  • Branch Operations Manager

    Dec 2021 - Jan 2024