Experience

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  Next education india pvt ltd

  Jun 2014 - Apr 2017

  Technical support engineer

  • Provided level 1 and 2 technical support for 50+ users. Ensured quick resolution of user concerns.• Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.• Participated in large-scale upgrades and installations.• Troubleshoot, resolve and document user help requests for desktop, laptop, Projector, Ups, network and peripheral problems

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  Orion edutech pvt. ltd.

  Dec 2017 - Apr 2019

  Hardware and networking triner

  Hardware and Networking Trainer at DDUGKY & PMKK project operations, a skilling and placement initiative under Ministry of Rural Development & Ministry of Skill Development and Entrepreneurship respectively.

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  Niraamaya retreats pvt ltd

  Apr 2019 - May 2020

  Information technology executive

  ➢ Manage Installation of Back Office systems IDS, WINHMS, Hotsoft Servers ➢ Responsible for managing the HOTSPOT Server and Wi-Fi networks. ➢ Responsible for end to end LAN & Wi-Fi Device management (Like Firewall, switches, Access point, Routers, Media Converters)➢ Configuring and troubleshooting Microsoft O365➢ Manage Installation of Windows server 2008 & 2012.➢ Responsibilities include installation of Operating system like Windows 7, 8 and 10, Antivirus Package like Quick Heal and application packages like MS Office 2007, 2013, 2016 ➢ Responsible for monitor and maintain CCTV Surveillance and peripheral Show less

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  Suntec business solutions

  May 2020 - Apr 2021

  It helpdesk engineer

   Handling of 2nd and 3rd level IT tickets (Tool - Manage engine service desk plus) Responsible for managing virtualized IT systems (VMWare) including performance tuning, capacity planning, and cluster management VMware ESX Management and Troubleshooting. VMware ESX / VSphere) support Troubleshooting Hardware and Operating system related issues. providing support to application during server migration

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  Niraamaya retreats

  May 2021 - Jan 2022

  Senior executive information technology

  In charge of hotel IT operations.Hospitality Applications(WIHMS PMS, IDS, T POS.)

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  The standard, maldives

  Mar 2022 - Oct 2023

  Information technology officer

   Manage all the IT hardware, software, solutions and service evaluations and assist fornecessary deployments. Analyses current IT related issues and provide assistance to the top management Provide 24 hour/7 day on-call support for IT matters, support as required. Assist\Administration & troubleshoot Hotel Property Systems Hands on Experience In hospitality Applications (OPERA,MICROS POS, Materials Control, Fusion HR,Symphony, Data Plus Accounting system, Know Cross Ticketing tool, Ereg) Manage network, fiber optics, IPTV, CCTV, PABX, Hotel WI-FI system Show less

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  Varu by atmosphere

  Oct 2023 - now

  Information technology supervisor