Experience

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  Pontificia universidad javeriana

  Jan 2018 - Jun 2019

  Teacher assistant

  Academic support in the class of "Electronic devices" Support in laboratory practices related to analog electronics design.

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  Pemarsa oilfield services s.a

  Sept 2019 - Oct 2021

  Reliability engineer

  As a Project Manager and Reliability Engineer at Pemarsa Oil Field and Services, I focused on developing new lines of business, process optimization, and automation in the oil industry. My experience and accomplishments include:• New Business Development: Contributed to the company's growth and diversification, resulting in a revenue increase of 8.1% by integrating a new automated welding technology capable of performing 12 continuous hours of uninterrupted work, providing cleaner and more reliable welds.• Process Certification: Led the efforts to create and ensure the certification of the new welding process, complying with client requirements and industry norms such as ASME Section IX.• Periodic Reporting & Data Management: Prepared accurate and up-to-date data for periodic reporting, ensuring that all materials, procedures, and practices were following due process and industry standards.• Compliance & Quality Assurance: Analyzed and interpreted operation standards and norms by reading and executing equipment manuals and blueprints, ensuring compliance with industry regulations and maintaining high-quality outputs. Show less

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  Boston pizza restaurants, lp.

  Nov 2021 - Nov 2023

  • Leveraged Power BI to architect comprehensive reports encompassing five years of hourly sales data, further integrating a forward-looking forecast spanning seven days. These reports substantiated strategic decision-making regarding scheduling and inventory management, yielding a 1% reduction in labour costs.• Applied analytical methodologies including linear regression and ARIMA modelling to develop sales forecasting, reducing inventory costs with more accurate purchasing decisions.• Effectively communicate findings and recommendations to non-technical decision-makers. Show less

  • FOH Supervisor / Data Analyst

    Sept 2022 - Nov 2023

  • Server

    Nov 2021 - Sept 2022
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  Provincial smart home services

  Feb 2023 - now

  Data scientist

  • Created and deployed five Power BI dashboards, each tailored to dissect critical areas of organizational operationso Formulated a CSR performance dashboard, instrumental in evaluating representative effectiveness; insights from this report supported the making of decisions that yielded a weekly savings of 20 operative hours.o Engineered a sales dashboard that analyzed prime geographic targets for the marketing team and gauged sales closure performance.o Devised a conversion ratio dashboard to assess the efficacy of distinct marketing channels.• Led the development of an ETL pipeline interfacing the call center platform with Power BI. Leverage of DAX code, Power Query, SQL, and Python was instrumental in constructing seamless integrations, saving time and converting a manual task into a dynamic reporting tool that shows live data. And increase the available data breaking the boundary of the 60-day threshold.• Effectively harnessed data from 400,000 customers to engineer a personalization tool capable of performing clustering techniques using demographic-based customer data and CRM-fueled lead grading, obtaining as a result the top characteristics that make a certain population 3x times more likely to convert.• Elevated customer engagement by implementing targeted email and SMS tools, yielding a 1.8x conversion rate enhancement.• Streamlined the handling of customer service cases originating from emails through automation to enhance the overall customer experience. Elevate customer satisfaction by diminishing response times and enhancing the quality of outcomes. Show less