Experience

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  Brascol comercio de roupas ltda

  Feb 2004 - Jan 2008

  Supervisor call center

  Management of over 70 employees directly;Provide feedbacks in order to improve selling speech focused to increase the results;Monthly target to reach over 3MM;Problem solving (NPS) converting detractors to promoters as main goal;Functional and non-functional trainings;Annual budget control;Analytic skills finding opportunities based on current numbers X CRM;Management FAQ.

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  Experimento intercâmbio cultural

  Apr 2008 - Jul 2010

  Sabbatic period in the usa

  Learning American CultureStudying English as Second Language at a local college Also studied General Psychology at Sussex County Community CollegeTravelled around and got the opportunity to know people with different culture

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  Porto seguro

  Oct 2014 - Jan 2019

  Senior marketing analyst

  Huge company with over 11 milion of clients all over Brazil, 14K employees, 12k service partners and 35k insurance brokers linked to this 70 years old insurance company is part of my portfolio where I had the opportunity to be part of its marketing team acting not only as project multitasking manager of projects with more than 10 stakeholders at the same time and different needs, but also being consultant of brokers that were engaging to the digital world. Supported them at the following: Social Media (facebook funpages, instagram e linkedin business); Trade market (Point of sales strategy)Supporting on reaching the best result with low cost prioritySupport on automatizing process and also responsesOn the brand managers side also Supporting on managing local CRM (leads) Optimizing processSupport on promoting network eventsLaunching engagement campaigns to increase sellsBudget control and management throughout the yearProactiveness of creating and promoting engagement actions to increase results Show less

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  Nestlé

  May 2019 - now

  I'm a seasoned Project Manager with a proven track record of delivering complex projects on time, within budget, and to high quality standards.My expertise lies in managing large-scale initiatives, coordinating teams of 30+ individuals, and fostering strong partnerships with external stakeholders.In my current role at Nestlé, I'm leading a high-priority project that's poised to make a significant impact across multiple markets. My responsibilities include:Strategic Planning: Developing comprehensive project plans, setting clear objectives, and creating detailed timelines.Team Management: Building and leading high-performing teams, providing mentorship, and fostering a collaborative work environment.Stakeholder Engagement: Effectively communicating project status, addressing concerns, and building strong relationships with key stakeholders.Risk Management: Identifying and mitigating potential risks to ensure project success.Budget Control: Overseeing project finances, tracking expenditures, and optimizing resource allocation.Change Management: Adapting to project changes, implementing effective strategies, and minimizing disruptions.My ability to navigate complex projects, drive results, and foster collaboration makes me a valuable asset to any organization. I'm eager to leverage my skills to contribute to your team's success. Show less Responsible for activating and transition of services from market/business to internal resources. Experience of working with agencies and third-party vendors in content space managing multiple projects with different needs at Global level. Also collecting and addressing priorities with key partners to ensure the deliverables will be on time and accurate. Account for the end-to-end flow to markets/business units including trackers and documentation up to date to ensure proper execution of services provided. Knowledgeable about digital content production, e-Commerce and e-Retailers. Show less

  • Project Manager

    Jul 2023 - now

  • e-Content Account Specialist

    May 2019 - Jul 2023