Experience

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  Walmart

  May 2003 - Nov 2015

  Overnight stocker

  Train new employees in stock and inventory operations.Provided friendly customer service in assisting customers in locating items and services.

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  Rose international

  Jul 2014 - Nov 2015

  It contractor

  I am Tier 1 Premium Help Desk Support agent for Bank of America

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  Bank of america merrill lynch

  Nov 2015 - now

  Ecs system engineer

  Responsible for providing second level help desk support to Merrill Lynch and Bank of America employees.Perform various duties in Active Directory, System changes, batch processesInitiate, submit and track IT issues utilizing Remedy and Maximo, a web-based ticketing system. Utilize remote access to troubleshoot and resolve application issues and running scripts.Assign, enable and reset secure identifications.Utilize Citrix Dameware to access corporate computers remotely to troubleshoot and resolve issues.Troubleshoot and reset Blackberry, iPhone, iPad, and Samsung. Install and perform BlackBerry Enterprise Services Show less

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  Bank of america

  Aug 2021 - now

  Assistance vice president consult-non trading support