Experience

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  Aero hardware & supply

  Apr 2004 - Jan 2008

  It manager

  Supported telecommunications, networking and system operations of the business. Did the hiring, firing and yearly evaluations. Responsible to meet planned budget and provide business case for additional expenditures. Made recommendations on appropriate services, hardware and software. •ISO 9000 representative for technology services for the Aero Hardware and Supply Division.•Passed bank audits for security procedures for bank security.•Performed network and server hardware refresh.•Saved over 400 man hours a year by implementing new scanning system. •Upgraded servers from Windows servers•Expanded retail locations by 47% all of which were locations in Georgia, Tennessee, and Northern Florida.•Implemented Hosted Spam filtering solution, reducing spam by 90%•Replaced and Expanded servers including Exchange, File Servers, Active Directory, and Citrix servers.•Developed and Trained users on MS Office 2007•Responsible for NEC phone systems company wide•Implemented ADP time management system.•Implemented MPLS infrastructure saving 50K annually•Maintained a 99% up-time while performing a technology refresh for the company’s network, hardware and O/S platform. •Web servers’ compliance with PCI standards. Show less

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  Tcs group

  Jan 2008 - Mar 2010

  Senior engineer / sales engineer

  Responsible for the firm’s marquee customers who represent 80% of the technology divisions billing. Analyzed requirements and developed specifications, configurations, and estimates quotes for new projects. •Implemented BlackBerry Professional Server for CEO and Sales department•Providing solutions to streamline company processes, improve efficiency, and provide cost cutting methodologies.•Responsible for 20 customers’ networks uptime i.e.: SLA’s, which included both Windows 2003/2008 & Network •Engaged in all pre-sales activates including quoting and interfacing (liaison) between sales representative and meeting customer’s requirements. •Vendor liaison for customers including but not limited to Microsoft, HP, Dell, Watchguard, Cisco, TrendMicro, CA, Symantec and Script Logic. •Proficient at evaluating a business’ need and processes and developing them into technical requirements.•Documented networks and systems for the TCS’ internal and customer infrastructure. Show less

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  Carefusion

  Feb 2011 - Feb 2012

  Implementation analyst

  Incorporated the customer’s policies and procedures into the implementation of the Pyxis systems. Effectively performed the required tasks to insure successful project completion and customer satisfaction. Used project management tools to successfully complete the task at hand.•Install and support Pyxis Dispensing hardware and software.•Complete training and develop basic competency in the Pyxis Med Dispensing product line.•Provide basic problem solving and troubleshooting as needed for customer.•Conduct customer training on the use of Pyxis Dispensing products.•Establish and maintain customer service relationships to ensure a long term business partnership.•Set up VMWare servers and clients for pre-testing of application before installation Show less

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  Dex imaging

  Jan 2013 - Jul 2013

  Information technology

  Implementation leader for technology refresh for thin clients and troubleshooting any issues with desktops.

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  Neptune society

  Jul 2013 - Feb 2021

  It manager

  Supported telecommunications, networking, and system operations of the business. Responsible to meet planned budget and provide business case for additional expenditures. •Successfully expanded the company’s new locations, expansions, and relocations. •Managed Help Desk staff to resolve problem within our SLA•Optimized team performance with processes, and documentation •Procured laptops, desktops, phones, printers, and any other technical needs, and maintained inventory•Reported on Security systems, phone systems, Help Desk productivity; also provided ad-hoc reporting. • Created processes with HR to streamline the onboarding and termination process•Transitioned phone and systems to parent company platform Show less

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  Pan-american life insurance group

  Jul 2021 - now

  Information technology operations support manager

  In my current position I have completed various projects that affect every aspect of the company. • the migration to a new building, collaborating with various teams, networks, facilities, and contractors, and managed the infrastructure team moving to the new location. • In the past year, my team and I reviewed the software on systems and upgraded them to the latest levels. • Currently developing new processes for reporting management and creating processes for better communications and resolutions or current and past issues. • As part of my team, we are the escalation point for issues involving all aspects of IT, and work collaboratively to find root cause. Show less