Experience

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  Emigrant bank

  Sept 2003 - Jan 2004

  Bank teller

  Processed debit, credit, and cash transactions for customers.Authorized mortgage and loan payments.Processed large money transfers from one account to another and updated account books.Assist customer with information in reference to various accounts.Assisted other tellers with large money transactions.

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  Lowe's companies, inc.

  Jan 2004 - Feb 2008

  Admin manager

  Admin managerManage admin clerks, lead cashiers, cashiers, customer service, loaders, and greeters.Work dash 7 expense report on a monthly basis.Verify daily cash and checks deposits averaging 100,000.Managed change fund, and tracked over/short log.Researched all over/short registers on a daily basis.Processed various reports such as, credit and debit cards, merchandise credit, paid outs, and refunds, etc.Responsible for daily till audits and cash pulls.Managed all breaks and lunches for staff. Show less

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  Ikea group

  Jan 2008 - Jan 2015

  Frontline/after sales manager

  Managed 6 frontline team leads, 70 cashiers and returns coworkers.Open and close store.Prepare weekly schedules for accurate staffing needs.Verify daily cash and check deposits averaging 100,000.Run daily reports using win gad, client line, escape, and mhs.Process corrective actions, performance improvement plans, and development plans for coworkers.Rectify customer complaints and issues in a timely manner.Plan and organize weekly meetings with managers, and monthly meetings with coworkers.Update daily sales and cash recs in NA cash for service office.Process payroll using Kronos. Show less

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  Charter communications

  Jan 2016 - now

  Rsc manager

  RSC Manager - Charter Communication 1/2016-Present• Manage 6 supervisors and 70+ frontline employees• Responsible for routing 200+ technicians using work Assure and ICOMS systems.• Responsible for on time arrival and productivity for all technicians in the NYC and Bergen area. • Train, develop and maintain a strong relationship with co-workers. • Maintain a strong relationship with field managers and supervisors. • Follow-up and maintain strong relationship with customers.• Responsible for mid and end of year evaluations, PIP's and corrective actions. • Managed timecards for frontline employees. • Resolved escalated customer issues. • Knowledge of Processing payments, reviewing billing statements, and managing and setting up installations.• Knowledge of Upgrade/downgrade packages for customers.• Knowledge of trouble shooting converters, modems, and phone service.• Knowledge of AAD, CSG, ICOMS and WFX systems. • Knowledge of processing issuetraks, and setting up payment arrangements utilizing AAD and CSG. Show less