Enoc Alvelo

Experience

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  GameStop

  Oct 2002 - Mar 2010

  In charge of translating Puerto Rico store’s permanent marketing in order to maximize its impact on customers, represent Puerto Rico in marketing related meetings held at Dallas home office, develop, track and report the Email Capture Program results of the region, create email blasts in Spanish in order to promote special events and offers held in the island, manage public relations and partner up with other companies to create special events that drove extra traffic to our stores because of their neatness and innovation, create banners, arts, and written materials for stores or District Managers who request these, help our corporate partners in translating texts, among others.Results:- Increased Email Capture rate from 10% to 30% - Game Stop participation in several events such as Gaming Explosion Fest, Comic-On, El Circo de la Mega (Hambo’s gaming segment), El Giga Gaming, College and University events, “Entre Nosotras” the show, among others that increased the brand awareness and drove additional traffic and sales to stores. Show less Built highly successful 8-year career, learning every position in the store before being promoted into management at age 20, becoming the youngest Store Manager in a 45 store area in 2006. Worked in 7 different stores, thriving through numerous changes in management, organization and systems. Managed a minimum of 12 employees at each store, carrying primary P & L responsibility, hiring and training. Possessed a dynamic track record of increasing profits and reducing costs.Results:- Awarded for leading Plaza las Americas and Plaza Escorial stores to the #1 position in the District and top 5 (out of 45) in the Region in overall performance. - Recipient of multiple awards, including regional top sales in a variety of video game launches, video game trade-Ins, used merchandise sales, game pre-orders and Loyalty program subscriptions.- Responsible for organizing In and Out of the store successful activities and video game launches for several stores besides my own, breaking customer assistance records in locations such as “El Coliseo Roberto Clemente”. Show less

  • Metro Trainer Store Manager

    Jul 2009 - Mar 2010

  • Marketing Manager

    Feb 2009 - Mar 2010

  • Store Manager

    Oct 2002 - Mar 2010
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  Sony

  Apr 2010 - Apr 2015

  Retail Department Assistant Manager

  Recruited to lead Sony Retail Stores in Puerto Rico’s Market, managing a 60-member team among back office personnel and store staff, achieving annual total sales of up to $13.5M. In charge of product orders, forecast planning, budget achievement, Exhibit and Mystery Shopper Audit results, product pricing, store relays and sales floor marketing, reporting, operational material purchasing, shrink control, inventory results, customer problems solving, store permits, among others. Results:- Ranked #1 Country in NPS (Net Promoter Score) (Out of 11) in 2012 and 2013- Ranked #3 Country in Customer Service (Out of 11) in 2013- Actively promoted out of the store activities achieving 22 in 2013, increasing Sony Brand awareness with overall in site sales of $40K and bounce back in store sales of $10K- Responsible for acquiring additional sales via direct contact to external entities such as BPPR (up to $125K per year) and Empresas ARR (up to $15K per year) - Expert in store rendering, successfully remodeled 3 stores (partially and entirely) enhancing product display and customer experience as new product lineups were introduced. Show less

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  Velox24 Insurance

  May 2015 - Mar 2017

  Sales Manager

  Responsible of managing existing online and telemarketing sales initiatives through the company website and call center, as well as to the continuous development of new campaigns and initiatives to achieve sales budget and company growth. Creator of marketing materials such as scripts, welcome letters, cancellation notices, brochures, website designs and other supporting documents and visuals to strengthen company products and their penetration in the market; including vehicle service contracts and insurance policies, road and home assistance, unemployment and UGrad policies, among others. Assign to lead Quality Control Staff to ensure total Compliance with Puerto Rico’s Insurance Commissioner and the highest customer service demands from the Bank and Insurance Industries which are Velox24.com primary customers, including Banco Popular, Oriental Bank, First Bank, Banco Santander, Reliable, Caribe Federal, among others. Entrusted with the direct supervision of the Collections Department, managing financial and collecting tools, retention, cancellations, refunds and other related processes. Show less

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  Town Sports International

  Apr 2016 - Dec 2023

  Group Fitness Instructor

  Les Mills Body Combat, Les Mills Body Pump and Les Mills GRIT, Certified Group Fitness Instructor.

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  Premier Insurance & Warranties

  Apr 2017 - now

  Responsible for Administering Premier Operational Systems used by dealerships to generate contracts, policies, and claims. These are also used for the company daily operations by the back-office personnel.Focused on developing extraordinary solutions that meet our clients' expectations at the dealership, whether it's the buyer, the salesperson or any other member involved in the F&I process and dealer management. Creator and manager of Premier's Customer Centric Department, responsible of developing, modeling, and monitoring the compliance of policies to help maintain the highest standards in the quality of our customer service. Responsible of the customer experience from all business areas, including and not limited to web, social media, reception, phone calls, dealership customers, service center customers and more. Show less Responsible for the management of PI&W Operational Back Office System and Auto Dealerships POS System. Entrusted with the responsibility of configuring security accesses per role within the systems as well as dealership sales authorities, product costs, commissions, and other settings needed to submit PI&W products through their POS. As part of the Operations Department, my role is also involved in the expansion of our existing variety of warranty and protective products, created for the end customer to make the best use of their vehicle for the longest time. As one of the companies' product expert, I'm also involved in providing trainings, our web page development and other marketing related areas. As the system Administrator, my number one responsibility is to maintain our operational system efficient and working as expected at all times, internally (back office) and externally (dealerships POS). Show less Recruited to document PI&W vehicle dealer development operation to increase efficiency in the actual processes and develop job descriptions along with new company procedures to strengthen employee production, morale and knowledge towards their responsibilities within the company. Responsible for the design of the company products selling processes, optimization in the use of official documents and managing production within the system. Also, responsible for inventory control, the Dealer Administration Portal (POS) Management, Product Marketing and PWS’s webpage. Show less

  • Operations Manager

    Aug 2022 - now

  • System Administrator

    Sept 2019 - Aug 2022

  • Operations Manager

    Apr 2017 - Sept 2019
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  Self-employed

  Apr 2020 - now

  Virtual Group Fitness Instructor

  Les Mills Body Combat, Les Mills Body Pump and Les Mills GRIT, Certified Group Fitness Instructor. LIVE and Recorded Online Group Fitness classes through the Zoom App:Les Mills Body Combat - Mondays 7:00PMLes Mills GRIT - Wednesdays 7:00PMLes Mills Body Pump - Saturdays 9:00AMContact me for more details and information on how to join my Fitness Family.