Shehzad Mukadam

Experience

• 

  Hilton London Hyde Park

  Mar 2007 - Nov 2010

  Duty Manager / Asst. Night Manager

  • Planning & Delivering of Training, responsible for development of team members• Preparing Training Calendar for Staff• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers• Ensuring that statutory training requirements are met• Making Duty Roster for Team Members• Bi-annual Personal Development Review (PDR) of the team members• Ensuring all the health and safety measures are compiled with • Handling and dealing with guest complaints by maintaining a high standard of customer service• Confidently handle relocation of guests in the event of the hotel being unable to accommodate• Banking Money for every business day & sending it to TRAVELEX • Communicating SALT scores / Guest Satisfaction scores to team members• Ensure guest comments are followed up by Duty Manager/ Guest Relations Manager • Monitoring the night receptionist’s procedures and night porter’s duties• Following up on all guest requests and ensure VIPs are looked after • Preparing shift brief handover to the oncoming shift Show less

• 

  Mina International Hotel

  Feb 2011 - Jun 2013

  Assistant Operations Manager

  • Recruiting, training and supervising staff. • Agreeing and managing budgets. • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. • Overseeing stock level and ordering supplies. • Producing staff rotas. • Handling customer enquiries and complaints. • Preparing and presenting sales reports. • Keeping statistical and financial records. • Assessing and improving profitability by setting targets. • Handling administration and paperwork. • Liaising with customers, employees, suppliers and sales representatives. • Making improvements to the running of the business. Show less

• 

  Tech Mahindra Business Services

  Nov 2013 - Oct 2016

  Customer Relations

  • Managing customer queries and providing resolutions.• Updating customer profile.• Handling billing issues.• Managing basic technical issues through troubleshooting• Payment Collection for past due bills.• Making arrangements for payment plans for customers

• 

  WNS Global Services

  Jan 2017 - Nov 2017

  Sr. Associate Operations SITA Inside Sales

  • Handling Inside Sales & Collections for SITA (Society of International Telecommunication Aeronautics) • Working along with Accounts Managers and managing accounts for different vendors at London Heathrow Airport, UK• Provide End to End solutions to the customers.• Handle Retail, Travels, Telecommunication and High Value customer accounts to provide service and solutions.• Trying to close opportunities within deadlines• Prepare and share Scopes & Quotes with Account Managers before releasing it to the customer.• Providing services, creating quotes for customer, take approvals on quotes from Accounts Managers and customer• Liaising with Implementation Manager and Account Managers to make sure job is completed to customer satisfaction• Chasing clients via e-mails and calls for overdue invoices. • Handling disputes. • Creating invoices for clients once the opportunity is closed. Show less

• 

  Freelancer- Self employed

  Jun 2018 - now

  Soft Skills Trainer

  • Facilitate Online & Classroom Training.• Executed multiple soft skill training projects on a freelance basis with Corporates & Institutions • Worked in collaboration with AURA Training & Consulting (India), Maestro Trainer Club (Kuwait)• Coaching done with multiple clients on Building Self-confidence, Overcoming Emotions at Work, Interview Preparation etc.

• 

  READ Academy Pvt. Ltd.

  Nov 2019 - Dec 2021

  Asst. Training Manager / Business Development Manager

  • Managing all aspects of business operations and new client acquisition.• Generate new leads through research and maintaining relationship with existing client.• Through Market Research identified training requirements and executed training needs.• Meeting with new and existing clients and discussing over new projects with potential ROI.• Meet the business target and daily updating the system and reporting it to line manager.• Planning, coordinating, and managing all the project work• Participating in the recruitment and staff selection process.• Onboarded over 60 Freelance Trainers to execute the training requirements all over India.• Increased revenue by 30% through social media promotion strategy.• Coordinate with Management to understand the training needs to help the content development team to develop the content based on the industry requirement. Show less

• 

  PGP Energies - Formerly known as PetroGas Piping

  Mar 2022 - now

  Working on an E-commerce project 𝗣𝗚𝗣𝗖𝗼𝗻𝗻𝗲𝗰𝘁.• Initiated global business development, driving growth initiatives resulting in an increase in profit.• Developed and implemented dynamic pricing strategies to optimize profit margins and sales volume.• Managed order processing, ensuring accuracy and timeliness from receipt to shipment.• Implemented inventory management systems to ensure adequate stock levels and minimize out-of-stock situations.• Collaborated with cross-functional teams to streamline processes and improve efficiency.• Oversaw logistics and shipping processes to ensure timely delivery of products worldwide.• Contributed to digital marketing initiatives to boost sales and brand recognition through Google Ads and Social Media Promotions. Show less

  • Ecommerce Fulfillment Specialist

    Aug 2022 - now

  • Project Expeditor

    Mar 2022 - Jul 2022