Nick Garcia, CLTD

Experience

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  C.H. Robinson

  Jun 2018 - now

  - Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in the data to uncover new opportunities for growth, increase sales, and retention of the current business- Works with and influences account team members across geographies and divisions to execute the account strategy and deliver results- Uses strategic negotiation and sales strategies at the management level in discussing complex pricing solutions- Interprets and uses internal/external data and market intelligence along with client information to provide business insights, improve outcomes and grow the business- Acts as an advocate for clients internally conveying their needs across the organization to ensure proper alignment and prioritization of resources- Engages leadership to ensure participation in the account strategy- Builds trusting relationships at various level in the clients organization through quality execution against expectations Show less - Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in the data to uncover new opportunities for growth, increase sales, and retention of the current business- Shares client specific data, requirements and expectations with internal resources to collaboratively create viable supply chain solutions- Penetrates the account by making contacts and building relationships a multiple levels and in multiple departments- Reviews financial, volume and service performance reports and makes adjusts that create efficiencies and drives continuous improvement- Stays informed on changes within the client's business, industry and sector through regular communication- Acts as the primary point of contact for the client, delivering a positive experience Show less - Understands customer workflows, preferences and SOPs, and applied that knowledge to create efficient, cost effective solutions for the client- Provides ongoing issue resolution through communication with the client and offers alternative solutions in a timely manner- Establishes and builds relationships at a tactical level in order to understand the client's business needs- Manages conflict and navigates difficult operational conversations with tact and diplomacy- Leverages technology and resources to implement efficiencies- Utilizes data and reporting to identify and improve results- Partners with internal resources to ensure business processes are complete and SOPs are adhered to Show less

  • Key Account Manager

    Apr 2023 - now

  • Account Manager

    Mar 2020 - Apr 2023

  • Account Coordinator

    Jun 2018 - Mar 2020
• 

  SavorWe

  Mar 2022 - Aug 2023

  Private Chef
• 

  Robinson Cares Foundation at C.H. Robinson, Chicago Central

  Jul 2023 - now

  Chairman